Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Taylor

Warren

Summary

I have grown up on a computer for the majority of my life. With that, I gained an interest in the hardware portion of the field. I have built desktops from the ground up on multiple occasions with very little failure. My passion is in technology, though I have had two jobs during my school career just to make ends meet. I was a barista at Dutch Bros where I learned hospitality and customer service, along with speed and efficiency. I also worked at Partnerships in Community Living alongside individuals with disabilities which has taught me patience, problem solving, and compassion towards others. I then went on to Open Dental where I was a support technician for a short time before returning to Partnerships in Community Living as an Area Administrative Specialist. I transitioned into the Licensing and Quality facilitator role where I was able to carefully review all aspects of the care the company was giving. I was then able to provide trainings for the staff and house managers to stay in compliance with current Oregon administrative rules. I would also facilitate work sessions for the house managers to review and fix all documents for the individuals in the home.

Overview

11
11
years of professional experience

Work History

Licensing and Quality Facilitator

Partnerships In Community Living
09.2023 - Current
  • Developed comprehensive training materials for staff members, fostering a culture of quality awareness throughout the organization.
  • Evaluated the effectiveness of implemented quality management systems through conducting regular internal audits, identifying areas for improvement, and driving continuous evolution of processes.
  • Served as a trusted advisor to senior management on matters related to quality assurance, providing expert guidance on strategic initiatives aimed at maintaining health and safety while also being in compliance with current Oregon Administrative Rules.
  • Championed best practices in safety management, minimizing workplace accidents through diligent enforcement of policies and regular safety training sessions for staff members.

Area Administrative Specialist

Partnerships In Community Living
01.2023 - 09.2023
  • Created and updated records and files to maintain document compliance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
  • Scheduled meetings booked meeting rooms and prepared meeting agendas.

Support Technician

Open Dental Software
09.2022 - 12.2022
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Provided basic end-user troubleshooting and desktop support.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Barista

Dutch Bros
07.2021 - 09.2022
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained regular and consistent attendance and punctuality.
  • Complied with standards for merchandising, stocking and storing product.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Direct Support Professional Caregiver

Partnerships In Community Living Inc.
05.2018 - 09.2022
  • Daily use company software and databases to maintain records of services performed and patient conditions.
  • Supervised daily activities and provided assistance when needed.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Dietary Aide

Dallas Retirement Village
08.2017 - 12.2018
  • Washed plates, cups, serving and eating utensils and kitchen equipment in a commercial dishwasher.
  • Closely followed sanitation and food handling guidelines while assisting with 3 daily meal preparation.
  • Assisted in modifying daily menu in accordance with physician's written diet order and nutrition regulations.
  • Maintained strict levels of cleanliness for tables, floors and prep areas in 100-person residence.
  • Communicated new recommendations and diet changes to health care professionals and clients.

Volunteer Tech Team Member

Grace Community Church
09.2013 - 09.2014
  • Implemented process improvements to smooth development cycle and increase collaboration.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Performed routine repair and maintenance duties.

Education

Associate of Arts - Social Sciences

Chemeketa Community College
Salem, OR
03.2021

Skills

  • Programs- MS Word, Excel, PowerPoint
  • Typing: 60 WPM
  • Eager to learn
  • Adaptability
  • Conflict resolution
  • Teamwork
  • Good telephone etiquette
  • Self-motivated professional
  • Excellent work ethic
  • Computer proficiency
  • Maintenance & Repair
  • Troubleshooting

Timeline

Licensing and Quality Facilitator

Partnerships In Community Living
09.2023 - Current

Area Administrative Specialist

Partnerships In Community Living
01.2023 - 09.2023

Support Technician

Open Dental Software
09.2022 - 12.2022

Barista

Dutch Bros
07.2021 - 09.2022

Direct Support Professional Caregiver

Partnerships In Community Living Inc.
05.2018 - 09.2022

Dietary Aide

Dallas Retirement Village
08.2017 - 12.2018

Volunteer Tech Team Member

Grace Community Church
09.2013 - 09.2014

Associate of Arts - Social Sciences

Chemeketa Community College
Morgan Taylor