Morgan Taylor
Bluefield,WV
Summary
Dependable healthcare team member with sound judgment, excellent clinical abilities and smooth bedside manner. Track and chart vitals and other markers to help patients, support team treatment goals and boost outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA
Carrington Place At Wytheville
03.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Front Desk Manager
Holiday Inn
12.2021 - 03.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Entered and updated sensitive customer information during check-ins and room changes.
- Checked guests in out of hotel, made reservations, and processed payments.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Customer Service Representative
IBEX Global
04.2019 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Assistant
Flinchum Law Office
06.2015 - 04.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Diploma - Licensed Practical Nurse
Mercer County Technical Education Center
Princeton, WV07.2024
Certificate - Certified Nursing Assistant
Mercer County Technical Education Center
Princeton, WV03.2023
High School Diploma -
Montcalm High School
Montcalm, WV05.2016
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- HIPAA Compliance
- Clinical Documentation
- ADL Assistance
- Certified in CPR
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
Carrington Place At Wytheville
03.2023 - Current
Front Desk Manager
Holiday Inn
12.2021 - 03.2022
Customer Service Representative
IBEX Global
04.2019 - 12.2021
Office Assistant
Flinchum Law Office
06.2015 - 04.2019
Diploma - Licensed Practical Nurse
Mercer County Technical Education Center
Certificate - Certified Nursing Assistant
Mercer County Technical Education Center
High School Diploma -
Montcalm High School
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