Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Morgan Taylor

Monroe,NC

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Hickory Tavern. Proven ability to enhance guest engagement and streamline operations through effective multitasking and team collaboration. Committed to maintaining cleanliness standards while fostering warm relationships with customers in high-pressure environments.

Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Host/Server/Togo

Hickory Tavern
06.2022 - 10.2024
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Host/Togo

Spiros Hilltop
09.2020 - 02.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Shipping QC Clerk

Cunningham Brothers
03.2020 - 08.2020
  • Improved product quality by conducting thorough inspections and identifying areas for improvement.
  • Developed training materials for internal use, ensuring all team members had a clear understanding of their roles and responsibilities within the QC process.
  • Ensured compliance with industry standards, maintaining a consistently high level of product quality.
  • Streamlined QC processes for enhanced efficiency and faster turnaround times on projects.
  • Evaluated potential new vendors based on their ability to meet our stringent requirements for product quality and timely delivery schedules.

Education

High School Diploma -

Piedmont High
Monroe, NC
06-2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Strong work ethic
  • Guest engagement
  • Memory retention
  • Cleanliness standards
  • Relationship management
  • Allergy awareness
  • Task prioritization

Certification

  • ServSafe
  • CNA - Certified Nurse Assistant

Languages

English
Native or Bilingual

Timeline

Host/Server/Togo

Hickory Tavern
06.2022 - 10.2024

Host/Togo

Spiros Hilltop
09.2020 - 02.2021

Shipping QC Clerk

Cunningham Brothers
03.2020 - 08.2020

High School Diploma -

Piedmont High

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Morgan Taylor