Morgan Teeter
Elkhart,IN
Summary
Dedicated Aftermarket and OEM Customer Support Agent with over 5 years of experience in delivering exceptional customer service and technical support in the automotive and aftermarket sectors. Skilled in managing customer inquiries, processing orders, and coordinating with cross-functional teams to address complex issues efficiently. Strong communicator with a track record of building rapport with clients and fostering positive relationships. Committed to enhancing the customer experience and driving continuous improvement in service processes. Proficient in D365, Perceptive Content, and Salesforce.
Overview
8
8
years of professional experience
Work History
Aftermarket Customer Support
Lippert
01.2019 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Troubleshot and resolved customer complaints and issues.
- Served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters.
- Actively participated in company-wide initiatives focused on improving overall customer satisfaction rates.
- Collaborated and maintained communications with sales representatives on customer-related issues.
- Established positive relationships with clients through proactive communication and attentive listening skills.
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Assisted in the development of new policies and procedures aimed at enhancing customer support operations.
Educational Assistant
Bittersweet Elementary School
10.2018 - 01.2019
- Work with kids who have disabilities/autism
- Assisted teachers with preparing classroom materials and activities.
- Conducted one-on-one tutoring sessions with students who needed extra support.
- Organized classroom supplies and equipment.
- Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
- Provided individualized instruction for special needs students according to their IEPs.
- Helped students develop study skills such as note taking, time management, and organization techniques. Collaborated with teachers to develop lesson plans that are tailored to each student's learning style and academic level.
- Created a positive learning environment by encouraging cooperation among students.
- Assisted in creating a safe environment for all students by enforcing school policies.
- Participated in team teaching activities such as small group instruction or whole class discussions.
- Supervised recess periods to ensure safety of all students on the playground.
- Provided assistance during field trips by monitoring student behavior and helping them stay focused on the activity at hand.
- Utilized technology tools such as computers or interactive whiteboards for teaching purposes.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Distributed classroom materials, pencils, paper and art materials.
- Maintained safety and security by overseeing students in recess environments.
Sales Associate
Fun Tan
02.2017 - 11.2017
- Clean rooms top to bottom
- Responsible to open and close store and manage money
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system. Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner. Upsold additional items based on customer interests and needs.
- Scheduled shifts for fellow associates during peak traffic times.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change. Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change. Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage. Trained new team members in cash register operation, stock procedures and customer services
Education
High School Diploma -
Penn High School
Mishawaka, IN01.2016
Skills
- Reporting and analysis
- Complaint Handling
- Customer Relations
- Inter-department collaboration
- Research and due diligence
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- Time Management
- Multitasking
- Excellent Communication
- Attention to Detail
- Proficient in D365, Perceptive Content, Salesforce, etc
Timeline
Aftermarket Customer Support
Lippert
01.2019 - Current
Educational Assistant
Bittersweet Elementary School
10.2018 - 01.2019
Sales Associate
Fun Tan
02.2017 - 11.2017
High School Diploma -
Penn High School
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