Morgan Terrian
Alpena,MI
Summary
I started out as a part time team member with TSC and was able to work my way up the letter within just a couple years reaching Assistant Store Manager. I take on roles from the store manager that most aren't able to do in a timely matter. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Tractor Supply Company
04.2017 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Construction Worker
Huron Estates
03.2024 - 08.2024
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Remodeled homes from complete gutting of the house.
- Measured dimensions of finished pieces for conformance to specifications.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
Team Lead
Great Lakes Tissue
01.2015 - 09.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Sales
- I'm able to up sale from a small purchase to a large purchase with ease
- Very well spoken with customers
- I'm able to make connections with the customers easily to promote sales
- Retail Operations
- Customer Relations
Accomplishments
I was awarded employee of the year in my region, which consists of thousands of employees that they choose me out of. There are only eight regions in the company as well.
Timeline
Construction Worker
Huron Estates
03.2024 - 08.2024
Assistant Store Manager
Tractor Supply Company
04.2017 - Current
Team Lead
Great Lakes Tissue
01.2015 - 09.2017