Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Thiel

Columbus

Summary

Responsible store manager proficient in retail services and customer service. Passionate and motivated, with a drive for excellence. With 16 years in retail stores and customer service positions.

Overview

16
16
years of professional experience

Work History

Store Manager

Miniso
04.2024 - Current
  • Directed daily operations to ensure optimal staff performance and customer satisfaction.
  • Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
  • Trained and mentored team members, fostering a collaborative work environment.
  • Analyzed sales trends to develop strategic initiatives that improved overall store profitability.
  • Oversaw budget management, optimizing resource allocation for maximum operational efficiency.
  • Established customer service protocols, elevating service standards across all departments.
  • Coordinated promotional events, increasing foot traffic and enhancing brand visibility in the community.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.

Assistant Store Manager

Vans
03.2022 - Current
  • Supervise and train staff
  • Review staff performance and offer constructive feedback
  • Collaborate with team leads on setting and achieving team-specific goals
  • Display merchandise to maximize purchasing appeal
  • Organize sales and product demonstrations
  • Make employee schedules
  • Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management
  • Great customer service skills, including patience and active listening, to ensure customers feel heard and helped
  • Conflict management skills to resolve customer issues effectively and ensure efficiency on teams
  • Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives
  • In-depth knowledge of the store’s merchandise, its exact location and its prices
  • Write sales and customer reports and make recommendations for improvements
  • Interact with customers and resolve complaints or grievances
  • Provide support for Store Manager
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders or call other stores to find desired items.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Bag or package purchases, and wrap gifts.
  • Clean shelves, counters, and tables.

Assistant Store Manager

Vans
03.2022 - Current
  • Supervise and train staff
  • Review staff performance and offer constructive feedback
  • Collaborate with team leads on setting and achieving team-specific goals
  • Display merchandise to maximize purchasing appeal
  • Organize sales and product demonstrations
  • Make employee schedules
  • Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management
  • Great customer service skills, including patience and active listening, to ensure customers feel heard and helped
  • Conflict management skills to resolve customer issues effectively and ensure efficiency on teams
  • Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives
  • In-depth knowledge of the store’s merchandise, its exact location and its prices
  • Write sales and customer reports and make recommendations for improvements
  • Interact with customers and resolve complaints or grievances
  • Provide support for Store Manager
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders or call other stores to find desired items.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Bag or package purchases, and wrap gifts.
  • Clean shelves, counters, and tables.

Sales Advisor

H&M
11.2011 - Current
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders or call other stores to find desired items.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Bag or package purchases, and wrap gifts.
  • Clean shelves, counters, and tables.

Sales Advisor

H&M
11.2011 - Current
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders or call other stores to find desired items.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Bag or package purchases, and wrap gifts.
  • Clean shelves, counters, and tables.

Floor Supervisor

Vans
04.2021 - 03.2022
  • Supervise and train staff
  • Review staff performance and offer constructive feedback
  • Collaborate with team leads on setting and achieving team-specific goals
  • Display merchandise to maximize purchasing appeal
  • Organize sales and product demonstrations
  • Write sales and customer reports and make recommendations for improvements
  • Interact with customers and resolve complaints or grievances
  • Provide support for Store Manager
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders or call other stores to find desired items.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Bag or package purchases, and wrap gifts.
  • Clean shelves, counters, and tables.

Floor Supervisor

Vans
04.2021 - 03.2022
  • Supervise and train staff
  • Review staff performance and offer constructive feedback
  • Collaborate with team leads on setting and achieving team-specific goals
  • Display merchandise to maximize purchasing appeal
  • Organize sales and product demonstrations
  • Write sales and customer reports and make recommendations for improvements
  • Interact with customers and resolve complaints or grievances
  • Provide support for Store Manager
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders or call other stores to find desired items.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Bag or package purchases, and wrap gifts.
  • Clean shelves, counters, and tables.

Sales Associate

Macy’s
06.2009 - 11.2011
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders or call other stores to find desired items.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Bag or package purchases, and wrap gifts.
  • Clean shelves, counters, and tables.

Sales Associate

Macy’s
06.2009 - 11.2011
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders or call other stores to find desired items.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Bag or package purchases, and wrap gifts.
  • Clean shelves, counters, and tables.

Education

Bachelor of Arts - Anthropology

The Ohio State University
Columbus, OH
12.2020

High School Diploma - undefined

Hamilton Township High School
01.2009

Skills

  • Customer and Personal Service
  • Service Orientation
  • Active Listening
  • Critical Thinking
  • Social Perceptiveness
  • Store management
  • Communication
  • Computer Skills (including Microsoft Word, Excel, etc)

Timeline

Store Manager

Miniso
04.2024 - Current

Assistant Store Manager

Vans
03.2022 - Current

Assistant Store Manager

Vans
03.2022 - Current

Floor Supervisor

Vans
04.2021 - 03.2022

Floor Supervisor

Vans
04.2021 - 03.2022

Sales Advisor

H&M
11.2011 - Current

Sales Advisor

H&M
11.2011 - Current

Sales Associate

Macy’s
06.2009 - 11.2011

Sales Associate

Macy’s
06.2009 - 11.2011

Bachelor of Arts - Anthropology

The Ohio State University

High School Diploma - undefined

Hamilton Township High School

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