Morgan Thomas
Spring Lake,NC
Summary
Professional and sociable server with 4+ years of experience in high-paced food service environments, looking to transition into a retail sales role. Skilled in providing prompt and friendly service, as well as using persuasion and suggestive selling techniques to help the company achieve its financial goals.
Overview
1
1
year of professional experience
Work History
Server
Rudino's Sport's Bar
Cameron, NC
11.2023 - Current
- Provided a friendly and welcoming atmosphere to guests by keeping a positive attitude and greeting them promptly.
- Took orders with accuracy, listened to customer questions, and provided suggestions.
- Used suggestive selling and tactful persuasion to push upgrades on meals or merchandise.
- Maintained a clean work environment up to and beyond standards.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly and courteously.
- Implemented feedback from customers to improve service quality.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees to perform duties.
- Operated POS terminals to input orders, split bills and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Presented menus and answered questions regarding items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
High School Diploma -
Overhills High School
Spring Lake, NC06-2020
Skills
- Customer service
- Persuasion/Suggestive selling
- Conflict resolution
- Team collaboration
- Point of sale operation
- Time management
- Effective communication
- Payment processing
- Operate cash registers
- Excellent people skills
Affiliations
- Aspiring author
- Independent wrestling fan
Timeline
Server
Rudino's Sport's Bar
11.2023 - Current
High School Diploma -
Overhills High School
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