Morgan Thomas
Syracuse
Summary
Experienced administrative professional prepared for this role. Focused on team collaboration and achieving results. Known for reliability and flexibility with changing needs. Strong skills in management, communication, and project coordination. Recognized for organizational abilities and proactive problem-solving.
Overview
11
11
years of professional experience
Work History
EXECUTIVE SECRETARY
Onondaga County Department of Children & Family Services
Syracuse, NY
11.2021 - Current
- Handled scheduling for executive calendar and prepared meeting agendas and materials, ensuring seamless meeting management.
- Coordinated travel arrangements and bookings, optimizing executive travel efficiency.
- Managed confidential correspondence, facilitating timely communication with clients.
- Managed confidential information securely, ensuring compliance with privacy standards.
- Oversaw document management systems, maintaining organized records for easy retrieval and compliance adherence.
- Streamlined administrative processes to enhance operational efficiency and reduce response times.
- Mentored junior administrative staff, fostering professional development and improving team productivity.
BARTENDER
Maxwells
Syracuse, NY
10.2018 - Current
- Check identification of customers to verify age requirements for purchase of alcohol.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Serve wine, and bottled or draft beer.
- Clean glasses, utensils, and bar equipment.
- Planned, organized, and controlled operations of cocktail lounge to optimize workflow and customer satisfaction.
- Plan bar menus & create drink recipes.
- Compiled and balanced cash receipts at end of shifts to ensure accurate financial reporting.
- Present bills and accept payments.
- Resolve customer complaints regarding food service.
- Trained workers in food preparation, service, sanitation, and safety procedures to enhance compliance and service quality.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Recommend ideas for improving work procedures and worker performance to increase service quality and enhance job safety.
- Evaluate new products for usefulness and suitability.
- Coordinated scheduling of private parties and events for customer satisfaction. and take reservations.
- Calculated necessary ingredients and supplies for recipe preparation. and supplies required to prepare a recipe.
- Develop departmental objectives, budgets, policies, procedures, and strategies.
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
COVID-19 RAPID TEST SITE LEADER AND TESTER
Onondaga County Department of Emergency Management
01.2020 - 11.2021
- Responsibly and competently perform low complexity nasal swabs at various sites throughout Onondaga county.
- Facilitated setup of testing site to ensure efficient operations and patient flow.
- Direct and assist staff with setup and breakdown of site.
- Maintain quality control results and take remedial action when indicated.
- Ensure specimen integrity by adhering to procedures for specimen handling and processing.
- Utilized REDCap web-based software to register, request lab orders and document COVID-19 results.
- Respect and maintain the confidentiality of information relative to patients.
- Promoted teamwork and collaboration among staff, fostering a positive work environment.
- Provided accurate, up-to-date information to patients, addressing questions and concerns effectively.
ASSISTANT MANAGER
Total Tan Inc.
Dewitt, NY
10.2015 - 03.2017
- Directed and supervised employees in sales, inventory-taking, cash reconciliation, and customer service to ensure operational effectiveness.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Designated specific tasks to employees to enhance operational efficiency.
- Enforced safety, health, and security rules to maintain a compliant and safe working environment.
- Conferred with company officials to develop methods and procedures that increased sales and expanded market reach.
- Maintained detailed records of all purchases, sales, and requisitions for accurate tracking.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Education
A.S. - Math and Science
Onondaga Community College
Onondaga, NY08-2019
Skills
- Office management
- Office software
- File management
- Time management expertise
- Advanced multitasking
- Customer service
- Guest relations
- Problem-solving
Timeline
EXECUTIVE SECRETARY
Onondaga County Department of Children & Family Services
11.2021 - Current
COVID-19 RAPID TEST SITE LEADER AND TESTER
Onondaga County Department of Emergency Management
01.2020 - 11.2021
BARTENDER
Maxwells
10.2018 - Current
ASSISTANT MANAGER
Total Tan Inc.
10.2015 - 03.2017
A.S. - Math and Science
Onondaga Community College