Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Thompson

Maryland Heights,MO

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.

Overview

5
5
years of professional experience

Work History

Final Quality Inspector

O'Fallon Casting
04.2023 - Current
  • Improved product quality by consistently inspecting final products and identifying defects.
  • Enhanced production efficiency through meticulous attention to detail in the inspection process.
  • Collaborated with production team members for better understanding of quality requirements and standards.
  • Ensured compliance with industry regulations by conducting thorough inspections and documentation of results.

Enrollment Management Administrator

Pearson
11.2022 - 05.2023
  • Advise potential students on degree programs best designed for their education and career goals
  • Assist students through the application process in its entirety, including troubleshooting and protecting confidential documentation
  • Advise on responsible borrowing and basic financial aid questions
  • Assist in creating action plans for students to balance personal and professional challenges and goals to ensure graduation
  • Effectively work with graduation counselors to ensure student retention and exceed company standards in this area
  • Maintain high enrollment rates of new students through referrals, cold calling, and strong follow-up skills.

External Fraud Investigator

Wells Fargo
07.2022 - 11.2022
  • Performed risk analysis and modeling to provide input and recommendations for financial crime strategies and models
  • Interviewed customers during the investigation process
  • Prepared documentation and referred cases for Suspicious Activity, Identity Theft Operations (ITO), and Suspected Financial Abuse, reports to government agencies, and made recommendations to senior management
  • Identified and acted on control failures in bank processes and procedures, customer, or team member decisions.

Operations Team Member

National Equestrian Center
11.2018 - 11.2022
  • Ensured customers receive quality service and care
  • Ensured delivery of all customer orders
  • Operated tractors, trucks, skid loaders, and other machinery
  • Maintained cleanliness of all areas in the 207,000+ sqft facility
  • Maintained stall charts and inventory of facility items
  • Cross-trained in multiple areas such as event coordinating/banquets, services department, grounds crew, cafe, and bar.

Receptionist

Integrative Connections Counseling and Wellness Center
10.2020 - 04.2021
  • Performed clerical duties, such as word processing, data entry, answering phones, appointment scheduling and filing
  • Scanned and imported medical documents to chart
  • Accepted payments for co-pays, balances, or product sales.

Education

No Degree -

Logan University
Chesterfield, MO

Bachelor of Arts in Criminology/Criminal Justice -

Lindenwood University
St. Charles, MO
12.2021

Some College in Pre-Nursing -

Missouri Baptist University
St. Louis, MO
12.2019

Skills

  • Customer Service
  • Research
  • Inbound/Outbound calls
  • Interviewing
  • Problem Solving
  • Medical Terminology
  • Data Entry
  • Computer Proficiency
  • Microsoft Office
  • Salesforce
  • Nutrition Education

Timeline

Final Quality Inspector

O'Fallon Casting
04.2023 - Current

Enrollment Management Administrator

Pearson
11.2022 - 05.2023

External Fraud Investigator

Wells Fargo
07.2022 - 11.2022

Receptionist

Integrative Connections Counseling and Wellness Center
10.2020 - 04.2021

Operations Team Member

National Equestrian Center
11.2018 - 11.2022

No Degree -

Logan University

Bachelor of Arts in Criminology/Criminal Justice -

Lindenwood University

Some College in Pre-Nursing -

Missouri Baptist University

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Morgan Thompson