Morgan Thompson
Detroit,MI
Summary
Proven to excel in fast-paced environments, I significantly enhanced production efficiency at Lear Corporation by mastering equipment operation and maintaining workplace cleanliness. My strong communication skills and positive attitude have consistently improved team productivity and customer satisfaction, showcasing my ability to exceed performance metrics and quality inspections by over 30%.
Overview
12
12
years of professional experience
Work History
Production Worker
Lear Corporation
04.2023 - 05.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Collaborated with other production workers to achieve smooth running of production line.
- Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.
Customer Service Sales Clerk
Cricket Wireless
10.2021 - 04.2024
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
Housekeeper
Northwest Activity Center
02.2023 - 01.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Tugger Operator
Magna Seating
05.2021 - 09.2023
- Maintained accurate logs of vessel movements and activities, ensuring proper documentation and facilitating smooth handover processes.
- Ensured timely completion of jobs by effectively coordinating with fellow crew members and dispatchers.
- Assisted in the training of new tugger operators, resulting in improved team productivity and seamless integration of new hires.
- Increased efficiency in cargo handling processes through effective communication with dock personnel and proper utilization of resources.
Stocker
Macys Department Store
09.2020 - 09.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Host Manager
Buddys Pizza
11.2019 - 03.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Dietary Aide
Botsford General Hospital
03.2017 - 01.2018
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Quality Control Inspector
Magna Seating
03.2017 - 01.2018
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Forklift Operator
UPS Freight
02.2012 - 04.2014
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
High School Diploma -
Mumford High School
Detroit, MI05.2011
Skills
- Workplace Cleanliness
- Product packing
- Product Packaging
- Product Assembly
- Hand tools
- Product Inspection
- Materials Handling
- Machine Operation
- Equipment Operation
- Quality Inspections
- Good Communication
- Positive Attitude
Timeline
Production Worker
Lear Corporation
04.2023 - 05.2024
Housekeeper
Northwest Activity Center
02.2023 - 01.2024
Customer Service Sales Clerk
Cricket Wireless
10.2021 - 04.2024
Tugger Operator
Magna Seating
05.2021 - 09.2023
Stocker
Macys Department Store
09.2020 - 09.2021
Host Manager
Buddys Pizza
11.2019 - 03.2021
Dietary Aide
Botsford General Hospital
03.2017 - 01.2018
Quality Control Inspector
Magna Seating
03.2017 - 01.2018
Forklift Operator
UPS Freight
02.2012 - 04.2014
High School Diploma -
Mumford High School