Morgan Throneburg
Hickory,North Carolina
Summary
Offering strong foundation in communication and problem-solving, eager to learn and grow in customer service management environment. Brings ability to quickly grasp essential customer service concepts and techniques, along with strong organizational and leadership skills.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Gardner Group
10.2021 - Current
-Answer phone calls and emails from policyholders, answering questions regarding coverage, premiums, claims, and billing.
-Process policy updates, address billing inquires, and assist clients with documentation and claims support.
-Keep record of clients files
-Serve as the friendly and helpful first point of contact for walk in clients, providing a warm and inviting office atmosphere
-Contribute to a positive office environment by assisting with administrative duties and supporting team goals.
Education
Fred T Foard
Newton NC Associate of Applied Science - 1.5 Years At Cvcc For Dental Hygiene
CVCC
05-2028
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Filing and document organization
- Active listening and empathy
- Excellent verbal and written communication
- Dependable and punctual
Timeline
Customer Service Manager
Gardner Group
10.2021 - Current
Fred T Foard
Associate of Applied Science - 1.5 Years At Cvcc For Dental Hygiene
CVCC
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