Morgan Timmons
Nashville,TN
Summary
Dynamic and detail-oriented professional with experience as an Assistant Lead Receptionist at Hillsboro Animal Hospital. Expert in appointment scheduling and patient record management, delivering exceptional customer service. Proven ability to train new hires and proficient in veterinary software, ensuring smooth operations and enhanced client satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Lead Receptionist
Hillsboro Animal Hospital
Nashville, TN
01.2017 - Current
- Greeted clients, answered phones, and scheduled appointments.
- Delivered exceptional service to clients/patients.
- Processed payments, invoices, and closed out the end of the day.
- Oversaw and documented patient records, including medical history, vaccination history, referrals, and emergency reports.
- Performed numerous administrative tasks, such as data entry, phone messages, call backs, and prescription requests.
- Enhanced team efficiency by aiding in the education of incoming staff members.
Manager
Easy Money
Nashville, TN
06.2012 - 01.2017
- Provided excellent customer service to new and existing clients.
- Processed and managed short-term loan applications.
- Ensured accurate payment collection.
- Supported efforts to recover delinquent loans.
- Oversaw financial performance of the store.
- Managed hiring activities.
Education
High School Diploma -
Harpeth High School
Kingston Springs, TN05-2006
Skills
- Appointment scheduling
- Patient record management
- Payment processing
- Customer service
- Data entry
- Employee training
- Time management
- Attention to detail
- Proficient in Cornerstone, AllyDVM, and Vetsource
- Assisted in checking the hospital's email
- Familiar with veterinary terminology
References
References available upon request.
Timeline
Assistant Lead Receptionist
Hillsboro Animal Hospital
01.2017 - Current
Manager
Easy Money
06.2012 - 01.2017
High School Diploma -
Harpeth High School
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