Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Morgan Traini

Kettering,OH

Summary

Experienced FOH leader dedicated to achieving business outcomes, delivering remarkable service, and motivating teams of people to effectively operate in fast-paced situations. Excels at managing operations, hospitable service, and responding to business needs under pressure.

Overview

7
7
years of professional experience

Work History

FOH Senior Team Lead

Chick-fil-A Beavercreek FSU
Beavercreek, Ohio
02.2022 - Current
  • Led teams of 10 to 20 (size varies depending on the shift) for AM and PM shifts, and equipped my team for success.
  • Assisted my team by responding to guest needs, helping in position, stocking supplies, identifying solutions to numerous problems, answering questions, and coaching high-quality performance.
  • Collaborated with the BOH Senior Team Lead and the FOH Team Lead to achieve positive results during every shift.
  • Actively monitored business metrics (e.g., labor productivity, hourly sales, speed of service, car count in drive-thru, etc.).
  • Handled numerous operations and job responsibilities in a fast-moving restaurant that generates around $40,000 in sales for each business day.
  • Counted 4 to 6 tills multiple times every shift, and deposited money into software systems.
  • Fulfilled catering deliveries and in-store orders.
  • Coached and exemplified performance standards in the following areas: accuracy, cleanliness, food safety, hospitality, and service speed.
  • Coached and exemplified the 4 core values of Chick-fil-A Beavercreek - Service, Ownership, Integrity, Learning.

FOH Supervisor

Chick-fil-A Beavercreek FSU
Beavercreek, Ohio
02.2022 - Current
  • Developed, monitored, and revised operational systems for key positions in FOH to achieve business goals and consistently deliver remarkable service.
  • Maintained overall presentation in the dining room (e.g., decorating tables with fresh flowers, addressing facilities repairs, assigning cleaning rotations, etc.)
  • Administered Cow Mascot Program for 14 and 15 year olds every summer (advertising job openings, conducting interviews and hiring process, establishing performance standards, creating resources like an employee handbook, completing schedules weekly, cleaning mascot suit, etc.)
  • Fulfilled miscellaneous responsibilities like community events, hiring presentations, etc.
  • Conducted development meetings with team members to assist in facilitating their personal growth, future goals, and contributions to business outcomes.
  • Conducted leadership meetings to discuss progress in our business goals (short-term and long-term) and changes made in response to business needs.
  • Conducted FOH audits to ensure team members are following operational standards.
  • Collaborated with other leaders to achieve annual business goals and maintain operational excellence across every part of the restaurant.
  • Coached, exemplified, and maintained performance standards and core values.

FOH Team Member

Chick-fil-A Beavercreek FSU
Beavercreek, Ohio
10.2018 - 02.2022
  • Fulfilled key positions like cashier, drive-thru order taker, dining room hostess, and server.
  • Delivered remarkable service by anticipating guest needs, following hospitality models for guest recovery, and striving to exceed expectations with 2nd-mile service.
  • Equipped new team members for success by providing thorough training.
  • Fostered in-depth knowledge of Pathway Standards for daily operations and job procedures.
  • Cultivated foundational skills in teamwork, hospitality, and problem-solving that equipped me for leadership roles.

Education

Bachelor of Science - Organizational Leadership

Point University
West Point, GA
12-2024

Certificate of Theological Studies -

Reformation Bible College
Sanford, FL
05-2022

Skills

  • Guest relations
  • Hospitable service
  • Food safety
  • Money management
  • Critical thinking
  • Public speaking
  • Motivating teams
  • Servant leadership
  • High-volume restaurant service
  • Problem-solving

References

References available upon request.

Timeline

FOH Senior Team Lead

Chick-fil-A Beavercreek FSU
02.2022 - Current

FOH Supervisor

Chick-fil-A Beavercreek FSU
02.2022 - Current

FOH Team Member

Chick-fil-A Beavercreek FSU
10.2018 - 02.2022

Bachelor of Science - Organizational Leadership

Point University

Certificate of Theological Studies -

Reformation Bible College

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