MORGAN TRENT
Richardson
Summary
Experienced with restaurant operations and guest services, bringing keen eye for detail and focus on enhancing customer satisfaction. Utilizes strong leadership skills to guide and motivate teams, ensuring seamless service delivery. Track record of effectively managing multiple tasks while maintaining high standards in fast-paced environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head Server
Savory Catering
Dallas, TX
06.2024 - Current
- Supervised team of servers, ensuring high-quality service and customer satisfaction during events.
- Monitored inventory levels and placed orders to maintain stock availability for events.
- Developed training programs for new staff, enhancing service delivery and operational efficiency.
- Coordinated event setups, managing timelines and resources to meet client specifications.
- Collaborated with culinary team to customize menus based on client preferences and dietary restrictions.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Catering Attendant
Flik Catering
Westlake, Texas
02.2024 - 06.2024
- Supervised catering setup and breakdown, ensuring seamless event execution.
- Streamlined inventory processes, reducing waste and optimizing resource use.
- Coordinated with kitchen staff to maintain high-quality service standards.
- Developed efficient workflows, enhancing team productivity during peak hours.
- Supported team members with efficient communication, fostering a positive working environment in high-pressure situations.
- Consistently received positive feedback from clients due to excellent attention to detail in all aspects of event management.
Contracts Coordinator
Sandlin Homes
North Richland Hills, Texas
07.2023 - 02.2024
- Managed contract documentation and compliance processes to ensure alignment with regulatory standards.
- Streamlined contract management processes, enhancing efficiency and reducing turnaround time for approvals.
- Decreased processing times for incoming requests by establishing clear workflows and prioritization guidelines within the Contracts Coordination team.
- Enhanced team efficiency with thorough training sessions on contract drafting and negotiation techniques.
- Coordinated with project managers to develop and negotiate contract terms, fostering positive relationships with vendors.
- Reviewed and analyzed contract proposals for accuracy, providing recommendations for improvements or adjustments.
Fine Dining server
Calabrese
Southlake, Texas
05.2020 - 07.2023
- Provided exceptional customer service to enhance guest experiences and ensure satisfaction.
- Coordinated dining room operations, maintaining efficient workflow during peak hours.
- Trained and mentored new staff on service standards and menu knowledge.
- Streamlined order-taking processes, improving accuracy and reducing wait times.
- Resolved guest complaints promptly, maintaining a positive dining atmosphere.
- Implemented upselling techniques to increase sales while enhancing the guest experience.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Fine Dining Server
Cool River Café
Irving, Texas
01.2015 - 03.2020
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Adapted service approach to accommodate guests with dietary restrictions, ensuring positive dining experience for all.
Education
Bachelor of Science - Public Health
University of North Texas
Denton, TX05.2022
Associate of Science -
North Lake College
Irving, TX05.2020
Skills
- Team leadership
- Effective time management
- Effective organization
- Collaborative teamwork
- Analytical problem-solving
- Coordinating successful events
- Proficient in Microsoft Word
- PowerPoint presentation design
- Proficient in Microsoft Outlook
- Accurate typing ability
- Multitasking skills
- Delegating tasks
Certification
- Food Handler
- TABC Certified
Awards
Dean's List (fall 2021 semester)
Timeline
Head Server
Savory Catering
06.2024 - Current
Catering Attendant
Flik Catering
02.2024 - 06.2024
Contracts Coordinator
Sandlin Homes
07.2023 - 02.2024
Fine Dining server
Calabrese
05.2020 - 07.2023
Fine Dining Server
Cool River Café
01.2015 - 03.2020
Bachelor of Science - Public Health
University of North Texas
Associate of Science -
North Lake College