Morgan (Trey) Cain
Maryville,TN
Summary
Hard-working individual with a history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Offers progressive experience combined with sound judgement, strong communication, and good problem-solving abilities. Quality of life, both inside and outside of work, is important to me. Quick learner and am always striving to better myself everyday.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Copper Cellar Family Of Restaurants
03.2019 - 01.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined 50+ employees to maximize performance.
- Managed team schedules for multiple departments with eye for coverage needs and individual strengths.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Developed and delivered in-depth training to employees in food preparation and customer-facing roles to promote strong team performance.
- Oversaw interview, hiring, and termination processes
- Managed Banquets and Catering
Bartender/Server/Trainer
O'Charley's Restaurant & Bar
02.2016 - 03.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Extensive knowledge of bar drinks and food menu
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing business.
Cook
Savory Rootz
01.2018 - 02.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Crafted new recipes and assisted in creation of menu
- Managed opening and closing shift kitchen tasks.
Education
High School Diploma -
Heritage High School
Maryville, TN05.2009
Skills
- Restaurant Operation
- Teamwork and Collaboration
- Customer Service Expertise
- Team Leadership
- Suggestive Selling
- Time Management
- Communication Skills
- Payroll
- Conflict Management
- Microsoft Office
- Human Resources
Timeline
Assistant General Manager
Copper Cellar Family Of Restaurants
03.2019 - 01.2023
Cook
Savory Rootz
01.2018 - 02.2019
Bartender/Server/Trainer
O'Charley's Restaurant & Bar
02.2016 - 03.2019
High School Diploma -
Heritage High School
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