Morgan Turner
nashville,TN
Summary
Friendly Front Desk Receptionist with 3 plus-years background providing clerical support. Skilled at operating multi-line telephone systems, providing guest service, and ordering supplies. Competent in E-clinical software.
Overview
12
12
years of professional experience
Work History
Office Specialist 1
Metro Water Services
Nashville, TN
01.2022 - Current
- Handled incoming and outgoing calls related to customer billing inquiries.
- Scheduled work orders for consumers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
- Responded to inquiries from callers seeking information.
- Reviewed files, records and other documents to obtain information to respond to requests.
Front Desk Receptionist
Isaac Spine Joint & Pain
nashville, TN
08.2019 - 11.2020
- Welcomed coworkers and visitors and directed to appropriate departments.
- Scheduled appointments and events.
- Received and distributed mail and documents.
- Answered telephone calls to provide information, take messages and set up appointments.
- Answered heavy volume phone calls and handled high traffic lobby area.
- Reviewed and updated information in front desk computer system.
- Kept lobby and reception area clean and neat at all times.
- Resolved customer and guest complaints.
Front Desk Receptionist
Isaac Spine Joint & Pain
nashville, TN
08.2019 - 11.2020
- Welcomed coworkers and visitors and directed to appropriate departments.
- Scheduled appointments and events.
- Received and distributed mail and documents.
- Answered telephone calls to provide information, take messages and set up appointments.
- Answered heavy volume phone calls and handled high traffic lobby area.
- Reviewed and updated information in front desk computer system.
- Kept lobby and reception area clean and neat at all times.
- Resolved customer and guest complaints.
Front Desk Receptionist
St.thomas Outpatient Rehab
nashville, TN
11.2018 - 06.2019
- Welcomed coworkers and visitors and directed to appropriate departments.
- Kept lobby and reception area clean and neat at all times.
- Handled all phone calls and routed calls to appropriate locations.
- Maintained and replenished petty cash and checks.
- Scheduled appointments and events.
- Answered heavy volume phone calls and handled high traffic lobby area.
- Managed appointments using e-clinicals.
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.
Front Desk Receptionist
St.thomas Outpatient Rehab
nashville, TN
11.2018 - 06.2019
- Welcomed coworkers and visitors and directed to appropriate departments.
- Kept lobby and reception area clean and neat at all times.
- Handled all phone calls and routed calls to appropriate locations.
- Maintained and replenished petty cash and checks.
- Scheduled appointments and events.
- Answered heavy volume phone calls and handled high traffic lobby area.
- Managed appointments using e-clinicals.
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.
Medicare Patient Account Representative
Phydata
goodletsville, Tennessee
06.2017 - 10.2018
- Answered questions from patients regarding billing charges by explaining services and clinical duties performed.
- Prepared carefully itemized statements, bills and invoices and obtain payments for products and services.
- Followed-up on claims submitted to insurance companies to mediate disputes and obtain reimbursement for services rendered during patient's treatment.
- Verified coverage with insurers, filed required forms, and submitted paperwork to obtain timely payments.
- Explained charges to patients and collected payments.
Medicare Patient Account Representative
Phydata
goodletsville, Tennessee
06.2017 - 10.2018
- Answered questions from patients regarding billing charges by explaining services and clinical duties performed.
- Prepared carefully itemized statements, bills and invoices and obtain payments for products and services.
- Followed-up on claims submitted to insurance companies to mediate disputes and obtain reimbursement for services rendered during patient's treatment.
- Verified coverage with insurers, filed required forms, and submitted paperwork to obtain timely payments.
- Explained charges to patients and collected payments.
Customer Service Representative
Xtend Healthcare
hendersonville, Tennessee
06.2016 - 06.2017
- Set up payment plans to help customers bring accounts current.
- Called moderately aged accounts in-person with friendly approach to resolve non-payment issues.
- Collected payments, updated accounts and notified customers of additional responsibilities.
- Notified customers of payment obligations via telephone calls, professional mailings and personal visits.
Customer Service Representative
Xtend Healthcare
hendersonville, Tennessee
06.2016 - 06.2017
- Set up payment plans to help customers bring accounts current.
- Called moderately aged accounts in-person with friendly approach to resolve non-payment issues.
- Collected payments, updated accounts and notified customers of additional responsibilities.
- Notified customers of payment obligations via telephone calls, professional mailings and personal visits.
Ophthalmic Technician
Eyecare Plus
franklin, Tennessee
03.2016 - 06.2016
- Prepared examination and treatment rooms for patients and reset stations, wiped down equipment, and readied supplies for new patient arrivals.
- Engaged positively with patients to help each feel comfortable with tests and procedures.
- Completed basic ophthalmic testing procedures to assess patients' current functionality.
- Worked quickly to perform intakes and maintain smooth patient flow.
- Cleaned and maintained ophthalmic instruments according to exact specifications for proper patient protection.
Ophthalmic Technician
Eyecare Plus
franklin, Tennessee
03.2016 - 06.2016
- Prepared examination and treatment rooms for patients and reset stations, wiped down equipment, and readied supplies for new patient arrivals.
- Engaged positively with patients to help each feel comfortable with tests and procedures.
- Completed basic ophthalmic testing procedures to assess patients' current functionality.
- Worked quickly to perform intakes and maintain smooth patient flow.
- Cleaned and maintained ophthalmic instruments according to exact specifications for proper patient protection.
Dietary Aide
the blakeford
nashville, TN
08.2013 - 03.2016
- Cleaned dining room area and collected used items for cleaning.
- Delivered dishes and trays at designated times.
- Inspected meals served for conformance to prescribed diets and for standards of palatability and appearance.
- Prepared hot and cold food, following instructions while adhering to all safety and health standards.
- Established and maintained safe, friendly atmosphere for residents and guests.
- Stocked and rotated food products and ingredients and monitored inventory.
- Set up tables or other dining areas with attention to cleanliness and order.
- Assisted patients with selecting foods from menus based on dietary orders.
Dietary Aide
the blakeford
nashville, TN
08.2013 - 03.2016
- Cleaned dining room area and collected used items for cleaning.
- Delivered dishes and trays at designated times.
- Inspected meals served for conformance to prescribed diets and for standards of palatability and appearance.
- Prepared hot and cold food, following instructions while adhering to all safety and health standards.
- Established and maintained safe, friendly atmosphere for residents and guests.
- Stocked and rotated food products and ingredients and monitored inventory.
- Set up tables or other dining areas with attention to cleanliness and order.
- Assisted patients with selecting foods from menus based on dietary orders.
Education
High School Diploma - undefined
Pearl Cohn High School
nashville, TNSkills
- Filing and sorting
- Working with high call volume
- Scheduling appointments
- Correspondence drafting
- Inventory control
- Data verification
Timeline
Office Specialist 1
Metro Water Services
01.2022 - Current
Front Desk Receptionist
Isaac Spine Joint & Pain
08.2019 - 11.2020
Front Desk Receptionist
Isaac Spine Joint & Pain
08.2019 - 11.2020
Front Desk Receptionist
St.thomas Outpatient Rehab
11.2018 - 06.2019
Front Desk Receptionist
St.thomas Outpatient Rehab
11.2018 - 06.2019
Medicare Patient Account Representative
Phydata
06.2017 - 10.2018
Medicare Patient Account Representative
Phydata
06.2017 - 10.2018
Customer Service Representative
Xtend Healthcare
06.2016 - 06.2017
Customer Service Representative
Xtend Healthcare
06.2016 - 06.2017
Ophthalmic Technician
Eyecare Plus
03.2016 - 06.2016
Ophthalmic Technician
Eyecare Plus
03.2016 - 06.2016
Dietary Aide
the blakeford
08.2013 - 03.2016
Dietary Aide
the blakeford
08.2013 - 03.2016
High School Diploma - undefined
Pearl Cohn High School