Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Turner

nashville,TN

Summary

Friendly Front Desk Receptionist with 3 plus-years background providing clerical support. Skilled at operating multi-line telephone systems, providing guest service, and ordering supplies. Competent in E-clinical software.

Overview

12
12
years of professional experience

Work History

Office Specialist 1

Metro Water Services
01.2022 - Current
  • Handled incoming and outgoing calls related to customer billing inquiries.
  • Scheduled work orders for consumers
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
  • Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
  • Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
  • Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
  • Responded to inquiries from callers seeking information.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Front Desk Receptionist

Isaac Spine Joint & Pain
08.2019 - 11.2020
  • Welcomed coworkers and visitors and directed to appropriate departments.
  • Scheduled appointments and events.
  • Received and distributed mail and documents.
  • Answered telephone calls to provide information, take messages and set up appointments.
  • Answered heavy volume phone calls and handled high traffic lobby area.
  • Reviewed and updated information in front desk computer system.
  • Kept lobby and reception area clean and neat at all times.
  • Resolved customer and guest complaints.

Front Desk Receptionist

Isaac Spine Joint & Pain
08.2019 - 11.2020
  • Welcomed coworkers and visitors and directed to appropriate departments.
  • Scheduled appointments and events.
  • Received and distributed mail and documents.
  • Answered telephone calls to provide information, take messages and set up appointments.
  • Answered heavy volume phone calls and handled high traffic lobby area.
  • Reviewed and updated information in front desk computer system.
  • Kept lobby and reception area clean and neat at all times.
  • Resolved customer and guest complaints.

Front Desk Receptionist

St.thomas Outpatient Rehab
11.2018 - 06.2019
  • Welcomed coworkers and visitors and directed to appropriate departments.
  • Kept lobby and reception area clean and neat at all times.
  • Handled all phone calls and routed calls to appropriate locations.
  • Maintained and replenished petty cash and checks.
  • Scheduled appointments and events.
  • Answered heavy volume phone calls and handled high traffic lobby area.
  • Managed appointments using e-clinicals.
  • Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.

Front Desk Receptionist

St.thomas Outpatient Rehab
11.2018 - 06.2019
  • Welcomed coworkers and visitors and directed to appropriate departments.
  • Kept lobby and reception area clean and neat at all times.
  • Handled all phone calls and routed calls to appropriate locations.
  • Maintained and replenished petty cash and checks.
  • Scheduled appointments and events.
  • Answered heavy volume phone calls and handled high traffic lobby area.
  • Managed appointments using e-clinicals.
  • Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.

Medicare Patient Account Representative

Phydata
06.2017 - 10.2018
  • Answered questions from patients regarding billing charges by explaining services and clinical duties performed.
  • Prepared carefully itemized statements, bills and invoices and obtain payments for products and services.
  • Followed-up on claims submitted to insurance companies to mediate disputes and obtain reimbursement for services rendered during patient's treatment.
  • Verified coverage with insurers, filed required forms, and submitted paperwork to obtain timely payments.
  • Explained charges to patients and collected payments.

Medicare Patient Account Representative

Phydata
06.2017 - 10.2018
  • Answered questions from patients regarding billing charges by explaining services and clinical duties performed.
  • Prepared carefully itemized statements, bills and invoices and obtain payments for products and services.
  • Followed-up on claims submitted to insurance companies to mediate disputes and obtain reimbursement for services rendered during patient's treatment.
  • Verified coverage with insurers, filed required forms, and submitted paperwork to obtain timely payments.
  • Explained charges to patients and collected payments.

Customer Service Representative

Xtend Healthcare
06.2016 - 06.2017
  • Set up payment plans to help customers bring accounts current.
  • Called moderately aged accounts in-person with friendly approach to resolve non-payment issues.
  • Collected payments, updated accounts and notified customers of additional responsibilities.
  • Notified customers of payment obligations via telephone calls, professional mailings and personal visits.

Customer Service Representative

Xtend Healthcare
06.2016 - 06.2017
  • Set up payment plans to help customers bring accounts current.
  • Called moderately aged accounts in-person with friendly approach to resolve non-payment issues.
  • Collected payments, updated accounts and notified customers of additional responsibilities.
  • Notified customers of payment obligations via telephone calls, professional mailings and personal visits.

Ophthalmic Technician

Eyecare Plus
03.2016 - 06.2016
  • Prepared examination and treatment rooms for patients and reset stations, wiped down equipment, and readied supplies for new patient arrivals.
  • Engaged positively with patients to help each feel comfortable with tests and procedures.
  • Completed basic ophthalmic testing procedures to assess patients' current functionality.
  • Worked quickly to perform intakes and maintain smooth patient flow.
  • Cleaned and maintained ophthalmic instruments according to exact specifications for proper patient protection.

Ophthalmic Technician

Eyecare Plus
03.2016 - 06.2016
  • Prepared examination and treatment rooms for patients and reset stations, wiped down equipment, and readied supplies for new patient arrivals.
  • Engaged positively with patients to help each feel comfortable with tests and procedures.
  • Completed basic ophthalmic testing procedures to assess patients' current functionality.
  • Worked quickly to perform intakes and maintain smooth patient flow.
  • Cleaned and maintained ophthalmic instruments according to exact specifications for proper patient protection.

Dietary Aide

the blakeford
08.2013 - 03.2016
  • Cleaned dining room area and collected used items for cleaning.
  • Delivered dishes and trays at designated times.
  • Inspected meals served for conformance to prescribed diets and for standards of palatability and appearance.
  • Prepared hot and cold food, following instructions while adhering to all safety and health standards.
  • Established and maintained safe, friendly atmosphere for residents and guests.
  • Stocked and rotated food products and ingredients and monitored inventory.
  • Set up tables or other dining areas with attention to cleanliness and order.
  • Assisted patients with selecting foods from menus based on dietary orders.

Dietary Aide

the blakeford
08.2013 - 03.2016
  • Cleaned dining room area and collected used items for cleaning.
  • Delivered dishes and trays at designated times.
  • Inspected meals served for conformance to prescribed diets and for standards of palatability and appearance.
  • Prepared hot and cold food, following instructions while adhering to all safety and health standards.
  • Established and maintained safe, friendly atmosphere for residents and guests.
  • Stocked and rotated food products and ingredients and monitored inventory.
  • Set up tables or other dining areas with attention to cleanliness and order.
  • Assisted patients with selecting foods from menus based on dietary orders.

Education

High School Diploma - undefined

Pearl Cohn High School
nashville, TN

Skills

  • Filing and sorting
  • Working with high call volume
  • Scheduling appointments
  • Correspondence drafting
  • Inventory control
  • Data verification

Timeline

Office Specialist 1

Metro Water Services
01.2022 - Current

Front Desk Receptionist

Isaac Spine Joint & Pain
08.2019 - 11.2020

Front Desk Receptionist

Isaac Spine Joint & Pain
08.2019 - 11.2020

Front Desk Receptionist

St.thomas Outpatient Rehab
11.2018 - 06.2019

Front Desk Receptionist

St.thomas Outpatient Rehab
11.2018 - 06.2019

Medicare Patient Account Representative

Phydata
06.2017 - 10.2018

Medicare Patient Account Representative

Phydata
06.2017 - 10.2018

Customer Service Representative

Xtend Healthcare
06.2016 - 06.2017

Customer Service Representative

Xtend Healthcare
06.2016 - 06.2017

Ophthalmic Technician

Eyecare Plus
03.2016 - 06.2016

Ophthalmic Technician

Eyecare Plus
03.2016 - 06.2016

Dietary Aide

the blakeford
08.2013 - 03.2016

Dietary Aide

the blakeford
08.2013 - 03.2016

High School Diploma - undefined

Pearl Cohn High School

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Morgan Turner