Morgan Turner
Pilot Mountain,NC
Summary
Reliable professional with a focus on productivity and efficiency, consistently delivering results through innovative solutions. Demonstrates quick adaptability to new concepts and practical application of knowledge. Aiming for opportunities that foster growth and continuous learning in a supportive environment. Prepared to add value through skills and experience in a collaborative setting.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Service Technician
LiftOne
11.2025 - Current
- Performed efficient troubleshooting and repair of electric and propane lift trucks to maintain equipment reliability.
- Performed regular maintenance checks to sustain high levels of equipment efficiency.
- Partnered with customers to identify service challenges and deliver tailored resolutions.
- Facilitated training sessions for junior technicians to enhance repair skills and ensure adherence to safety protocols.
- Communicated diagnostic results to customers to facilitate informed decision-making regarding repair or service alternatives.
- Conducted training sessions for junior technicians on safety protocols and best practices to promote a culture of continuous improvement.
Service Technician
Crown Lift Trucks
05.2023 - 08.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintain good working relationships with all my customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Repair Technician
RSA Inc.
01.2022 - 05.2023
- Implemented ISO 9001 certification processes to improve operational efficiency and customer satisfaction.
- Diagnosed and resolved issues in mechanical and electrical components, enhancing the reliability of L.I.N.A.C. targeted radiation treatment machines.
- Achieved efficient circuit board maintenance through precise soldering and de-soldering of components. Enhanced product performance by successfully re-terminating connectors. Improved repair processes by integrating new parts into cores. Optimized inventory and shipping operations to ensure timely delivery.
- Crafted standardized repair procedures to streamline maintenance processes and reduce downtime.
- Executed daily work order tasks using Salesforce, ensuring accurate tracking and timely completion.
- Utilized an array of tools and diagnostic equipment to perform thorough and effective repairs.
- Assessed operational integrity of repaired and refurbished products through thorough testing and inspection processes.
- Applied advanced mechanical aptitude to diagnose issues and implement effective solutions in machinery operations.
- Executed tasks involving 1/3 phase electrical systems, ensuring compliance with safety standards.
- Established a reputation for trustworthiness and accountability in all assigned tasks.
- Consistently maintained a diligent and focused attitude towards work, fostering a productive environment.
- Achieved and upheld an outstanding driving record, reflecting strong attention to road safety and compliance.
Field Technician
Essential Utilities
01.2015 - 01.2022
- Oversaw compliance with state-mandated requirements for commercial water and wastewater treatment systems.
- Operated company vehicle daily, covering approximately 300 miles to ensure timely deliveries.
- Engaged with customers daily to enhance service experience and address inquiries.
- Utilized SAP to efficiently manage and complete daily work orders.
- Maintained comprehensive records of field measurements and data collection processes.
- Oversaw prioritization and management of multiple tasks and projects to ensure timely completion.
- Partnered with field technicians to troubleshoot and resolve complex technical issues.
- Compiled and submitted comprehensive reports to document work performed and ensure transparency with management.
- Enhanced system performance through proactive maintenance and troubleshooting of field equipment.
- Enhanced overall efficiency through meticulous documentation of completed tasks, diagnostic results, and actionable recommendations.
- Implemented safety practices to ensure a secure work environment.
Environmental Field Technician
Research & Analytical Labs
01.2000 - 01.2015
- Commenced role as Sample Process Assistant, progressing to Lab Technician to enhance laboratory operations.
- Advanced from laboratory technician to field technician, enhancing operational efficiency and field support capabilities.
- Oversaw operation of multiple commercial water and wastewater systems to ensure efficient service delivery.
- Facilitated customer interactions to address inquiries and resolve issues effectively.
- Ensured high standards of environmental data integrity by meticulously collecting and overseeing soil, water, and air sample management.
- Conducted regular calibration maintenance and troubleshooting to optimize performance of monitoring instruments.
- Enhanced operational efficiency by structuring data analysis processes and maintaining comprehensive records of samples, laboratory outcomes, and technical documentation.
- Supported environmental permitting initiatives through thorough collection of relevant data for permit submissions.
- Executed fieldwork and reporting activities in strict adherence to environmental protocols to ensure regulatory compliance.
Education
High School Diploma -
Wilkes Central High School
Wilkesboro, NC06.1998
Skills
Mechanical expertise
Certification
- Current NC Water (B -Well) / Wastewater Grade 3 Certifications
- Valid NC Driver's License
- Valid NC Concealed Carry License
Timeline
Service Technician
LiftOne
11.2025 - Current
Service Technician
Crown Lift Trucks
05.2023 - 08.2025
Repair Technician
RSA Inc.
01.2022 - 05.2023
Field Technician
Essential Utilities
01.2015 - 01.2022
Environmental Field Technician
Research & Analytical Labs
01.2000 - 01.2015
High School Diploma -
Wilkes Central High School