Morgan Underwood
Howell,MI
Summary
Talented Medicare advisor with excellent customer service and facility oversight skills coupled with more than 8 years of experience. Highly effective and comfortable working with people at all organizational levels. Offering excellent communication and good judgment. Prescription drug analyst of over 8 years of experience in Medicare Health Insurance. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director, Prescription Drug Department
Sizeland Medicare Strategies
09.2016 - Current
- Staying on top of my licensing and certifications.
- Constantly researching, allowing myself to be fully aware of all the changes that are constantly happening with Medicare.
- Analyzed clients prescription drugs, while working with clients in their long term needs, to choose the very best prescription drug plan for them.
- Going above and beyond for my clients, making Medicare seem as easy as possible, while following up with all future needs.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Providing exceptional customer service.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Conducted annual reviews of existing policies to update information.
- Calculated premiums and established payment methods for sales.
- Collected all premiums on or before effective date of coverage.
- Remained impartial in order to advise clients based on circumstances.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree - Sign Language Interpreting
Lansing Community College
Lansing, MIHealth And Accident Insurance - Health Insurance
Kaplan Career Institute - Michigan
03.2019
High School Diploma -
Homeschool
07.2009
Skills
- Remote Working Capabilities
- Excellent Listener
- Excellent Verbal and Written Communication
- Critical Thinking
- Task Delegation
- Attention to Detail
- Form Completion and Submission
- Insurance Customization
- Self Motivated
- Health Insurance Sales
- Licensing Requirements
- Customer Complaint Resolution
- Customer Billing
- Call Center Customer Service
- Medicare Compliance
- Mentally Strong
- Dedicated
- Good telephone etiquette
- Compassionate
- Flexible & Adaptable
- Self Motivated
- Conflict resolution
- Detail-oriented
- Data entry proficiency
- Policy understanding
- Networking and relationship building
- Conflict resolution techniques
Certification
- AHIP
- Blue Cross Blue Shield
- AARP
- WellCare
- SilverScript
- Anthem
- Mutual of Omaha
- Cigna
- Humana
Timeline
Director, Prescription Drug Department
Sizeland Medicare Strategies
09.2016 - Current
Health And Accident Insurance - Health Insurance
Kaplan Career Institute - Michigan
High School Diploma -
Homeschool
No Degree - Sign Language Interpreting
Lansing Community College
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