Morgan Underwood
SLC
Summary
As an energetic and compassionate individual, my primary goal is to continuously expand knowledge and skills to offer utmost support to vulnerable populations. Thriving on problem-solving, adeptly navigating difficult conversations, and fostering collaboration among diverse stakeholders.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Management Lead
First Step House - The Point by Switchpoint
06.2024 - Current
- Host coordination meetings between project partners to identify policy and procedure updates, staff client concerns, establish collective solutions, and verify follow through on plans.
- Write and submit quarterly grant reports to Salt Lake County to verify adherence to funding sources. Monitor budget for project.
- Verify that client needs, goals, and barriers are being address by the onsite case management team.
- Provides guidance to the case management team in navigating resources, addressing concerning behaviors with clients (and peers), and wrap around communication with partner organizations.
- Creates relationships with valuable community resources and partners to cultivate more support onsite.
Case Manager
First Step House - The Point by Switchpoint
12.2021 - 06.2024
- Developed a comprehensive understanding of internal tracking systems, data gathering, and basic reporting, ensuring accurate and efficient management of client information.
- Supported housing stability by assisting clients in accessing eligible resources such as Easterseals, University of Utah School of Dentistry, Meals on Wheels, Medicaid, Food Stamps, Rental Assistance, and Housing.
- Utilized the Needs Assessment tool to identify clients' barriers, needs, strengths, and long-term goals, enabling personalized and targeted support.
- Implemented Motivational Interviewing tools to empower clients in recognizing their goals and creating actionable steps to achieve them.
- Effectively navigated difficult conversations with clients, demonstrating compassion and empathy while addressing sensitive topics.
- Demonstrated strong communication skills, both written and verbal, to effectively convey information and provide guidance to clients.
AmeriCorps Housing Specialist
First Step House - Out Patient
05.2021 - 12.2021
- Developed and implemented strategies to support clients with substance use disorder (SUD) in securing stable housing, gaining a deep understanding of the challenges and barriers they face.
- Successfully placed clients in suitable housing options that met their needs and budget, ensuring their housing stability and improving their overall well-being.
- Advocated for clients when facing unfair denials, ensuring their rights and needs were properly addressed.
- Assisted a total of 13 clients in securing housing within a three-month period.
Intern
First Step House - 411
12.2020 - 05.2021
- Assisted the Case Management team at a residential facility for men with substance use disorders, conducting needs assessments and developing case management plans to support clients' recovery journeys.
- Connected clients to essential resources such as housing options, transportation (bus passes, bikes), and vision care (glasses), improving their overall well-being and quality of life.
- Demonstrated a strong commitment to social work, as this internship experience solidified my interest in pursuing it as a career.
Education
Associates Degree - Social Work
Salt Lake Community College
01.2021
Highschool Diploma -
Murray High School
01.2018
Skills
- Dependable
- Passionate
- Efficient
- Quick learner
- Good with people
- Always curious
- Positive
- Meets people where they are at
Certification
- Arbinger
- Motivational Interviewing (Basic & Advanced)
- Motivational Interviewing Coding (MITI)
- Right Response
- CPR
Timeline
Case Management Lead
First Step House - The Point by Switchpoint
06.2024 - Current
Case Manager
First Step House - The Point by Switchpoint
12.2021 - 06.2024
AmeriCorps Housing Specialist
First Step House - Out Patient
05.2021 - 12.2021
Intern
First Step House - 411
12.2020 - 05.2021
Associates Degree - Social Work
Salt Lake Community College
Highschool Diploma -
Murray High School
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