MORGAN UPTON

Provided administrative support to faculty and staff within the Department of Journalism.
- Handled correspondence, scheduled appointments, and maintained departmental records.
- Assisted in planning and coordinating departmental events and meetings.
- Processed a variety of administrative forms, including purchasing requests, travel authorizations, employment documentation, and electronic forms (e-forms).
- Utilize SAP to enter and manage data within departmental databases; compile data and prepare detailed summaries and reports for the department chair.
- Served as a point of contact for students and visitors, ensuring efficient and professional communication.

• In charge of a fast paced employee dental office, supervising eight employees and boosting productivity and efficiency.
• Use Dentrix to type patient data into a computer system while adhering to privacy laws and maintaining a high level of accuracy.
• Inform patients of the status of their claims after filing insurance claims.
• Analyze weekly and monthly financial reports, including accounts receivable reports and insurance contracts to help with revenue cycle management.
• Handle difficult or emotional patient situations and responded quickly to their needs.

• Scheduled patients for routine and complex procedures using Paragon and Practice Partner.
• Completed skilled administrative work to assist all office personnel and operational needs.
• Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing.