Morgan Urra
Kansas City,MO
Summary
Developed strong customer service and communication skills, handling diverse customer needs and resolving conflicts efficiently. Experienced in time management, inventory management, money management, and multitasking, ensuring smooth operations and customer satisfaction. Seeking to use these skills in a new role, while staying focused on delivering high-quality service and positive interactions.
Overview
10
10
years of professional experience
Work History
Cleaner/Housekeeper - Freelance
Self-Employed
01.2020 - Current
- Provided cleaning services to multiple clients, ensuring a high standard or cleanliness and organization.
- Maintained residential and commercial spaces.
- Managed scheduling and time effectively in order to meet clients' diverse needs.
- Prepared meals for clients.
- Assisted certain clients with making, keeping, and managing appointments.
- Developed strong long-term relationships, leading to repeat business and referrals.
Seasonal Sales and Distribution Clerk
United States Postal Service
10.2024 - 10.2024
Restaurant Worker
Houlihan's Bar & Grill
09.2014 - 01.2020
- Trained and mentored new employees on menu knowledge, service standards, and best practices.
- Managed and completed food, drink, and dish prep before and after shift to ensure stock was sufficient.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed inventory effectively, reducing food waste costs and ensuring availability of menu items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Associate of Arts -
Metropolitan Community College
Kansas City, MOBachelor of Arts -
University of Missouri-Kansas City
Skills
- Time management
- Managing inventory
- Order-taking and delivery
- Point of Sale (POS) system proficiency
- Team collaboration
- New employee training
- Balancing cash register
Timeline
Seasonal Sales and Distribution Clerk
United States Postal Service
10.2024 - 10.2024
Cleaner/Housekeeper - Freelance
Self-Employed
01.2020 - Current
Restaurant Worker
Houlihan's Bar & Grill
09.2014 - 01.2020
Associate of Arts -
Metropolitan Community College
Bachelor of Arts -
University of Missouri-Kansas City
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