Morgan Vannorman
San Diego,CA
Summary
Results-oriented professional with 23 years of comprehensive experience in dental practice operations and revenue cycle management. Expert in optimizing workflows and enhancing patient experiences while ensuring compliance with regulatory standards. Proven ability to lead teams effectively, manage schedules, and oversee financial operations to drive operational efficiency and elevate patient care. Seeking to contribute expertise to further enhance practice performance.
Overview
8
8
years of professional experience
Work History
RCM Supervisor
Imagen Dental Partners
10.2022 - Current
- Led project initiatives for bad debt collections and EFT enrollment, achieving significant milestones.
- Created new strategies for improving practice success within the organization.
- Trained new and existing employees on company Standard Operating Procedure policies.
- Oversaw quality control to identify inconsistencies and malfunctions through the EFT Enrollments process.
- Set specific goals for projects to measure progress and evaluate end results.
- Led weekly vendor meetings to discuss progress, address issues, and plan future actions.
- Identified practice-level needs promptly and efficiently.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Acted as a liaison between practices and the company, facilitating open communication.
- Maintained a positive working relationship with fellow team members and management.
- Analyzed key performance indicators to identify effective strategies.
- Exceeded practice satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
Client Success Consultant
e-Assist
09.2018 - 01.2023
- Lead on Insurance AR for multiple offices nationwide.
- Lead for Insurance Verification for multiple offices nationwide.
- Updated DPMS with new and modified data.
- Trained the practice-level team on DPMS features and best practices, enhancing their overall experience.
- Stayed above the monthly collection goal of 98%.
- Kept insurance AR 90+ at or below 3%.
Patient Experience Coordinator
Perfect Smile Dental Care
06.2021 - 03.2022
- Lesion between owner doctor and patients,
- Scheduled to Daily Production Goal,
- Implemented systems to scale production growth.
- High-Dollar Treatment Plan Presentation.
- Collected on treatment plans at the time of presentation.
- Coordinated patient experience initiatives to ensure that patients received the highest quality of care.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Assisted in developing policies and procedures related to patient experience standards.
- Explained policies, procedures and services to patients.
Office Manager
Forest North Dental
09.2018 - 05.2019
- Team Leader for a team of 12
- Oversaw ordering process from vendors to ensure that products were delivered on time.
- Created reports detailing daily activities, team performance metrics, and other relevant information.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Office Manager
Del Sur Ranch Dental
08.2016 - 06.2018
- Team Leader for a team of 6.
- CO-Team Leader for a team of 15.
- Monitored key metrics such as revenue growth and patient satisfaction levels in order to assess progress against goals.
- Created reports detailing daily activities, staff performance metrics, and other relevant information.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Analyzed business performance data and forecasted business results for CEO.
Education
AA - Liberal Arts
Olympic College
01.2010
High School Diploma -
Mathews High School
01.2001
Skills
- Management
- Metric and KPI management
- Data analysis
- System implementation
- Process streamlining
- Return on Investment analysis
- Data verification
- Payer management
- Vendor management
- Team morale monitoring
- Workflow management
- Documentation and reporting
- Quality control
- Process improvement
- Data analytics
- Coaching and mentoring
- Team building
- [Smartsheet, Excel, Word, most DPMS] experience
- Complex Problem-solving
- Analytical thinking
- Goal oriented
- Strategic planning
- Project management
References
Available upon request
References
References available upon request.
Timeline
RCM Supervisor
Imagen Dental Partners
10.2022 - Current
Patient Experience Coordinator
Perfect Smile Dental Care
06.2021 - 03.2022
Client Success Consultant
e-Assist
09.2018 - 01.2023
Office Manager
Forest North Dental
09.2018 - 05.2019
Office Manager
Del Sur Ranch Dental
08.2016 - 06.2018
AA - Liberal Arts
Olympic College
High School Diploma -
Mathews High School
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