Morgan Vermilyea
Loxahatchee Groves,FL
Summary
Strategic Operations Leader with experience driving multi-site operational excellence, process optimization, technology implementation, and organizational transformation across complex healthcare organizations. Proven success leading cross-functional initiatives, developing scalable operational frameworks, implementing technology solutions, driving change management, and delivering measurable business outcomes through data-driven decision-making. Skilled at executive reporting, stakeholder engagement, process redesign, training development, and operational standardization.
Overview
3
3
years of professional experience
Work History
Regional Operations and Client Success Manager
Total MD
West Palm Beach, Florida
01.2025 - Current
- Lead operational strategy and execution across six multi-specialty healthcare locations, driving process standardization, performance optimization, and scalable operational frameworks.
- Partner with executive leadership, including COO, CFO, and Vice President teams, to execute organization-wide initiatives, operational transformations, and growth strategies.
- Develop and implement standardized workflows, policies, and reporting structures to improve consistency, efficiency, and compliance across multiple business units.
- Lead large-scale change management initiatives, ensuring successful adoption of new technologies, operational processes, and organizational programs.
- Manage implementation and optimization of healthcare technology platforms, including eClinicalWorks and Healow, coordinating system configuration, workflow design, user adoption, training, and ongoing process improvements.
- Design and maintain KPI reporting systems, dashboards, and operational performance metrics used to support executive decision-making and organizational planning.
- Conduct operational audits and process assessments to identify inefficiencies, implement corrective actions, and drive measurable performance improvements.
- Develop training programs, process documentation, and operational standards to support onboarding, scalability, and continuous improvement initiatives.
- Collaborate cross-functionally with clinical, administrative, finance, marketing, and business development teams to align operational execution with strategic objectives.
- Drive compliance initiatives and quality assurance programs while maintaining adherence to organizational policies and regulatory requirements.
- Successfully led multiple facility renovation and operational transformation projects exceeding 12,000 square feet, managing project timelines, stakeholder communication, vendor coordination, budgets, and implementation activities.
Regional Director
Charette Cosmetics
Miami, Florida
10.2023 - 01.2025
- Directed operations across three business locations, leading process improvements, operational standardization, and performance optimization initiatives.
- Collaborated with executive leadership to identify operational opportunities, implement strategic initiatives, and improve organizational performance.
- Increased membership retention by 34% and overall sales by 11% through workflow optimization, customer experience improvements, and performance management initiatives.
- Established and scaled operational processes, reporting structures, and accountability systems across multiple locations.
- Led cross-functional projects involving operations, customer experience, sales, and leadership teams to improve efficiency and business performance.
- Created and launched the company's disputes department, reducing financial losses by 29% through process redesign, documentation, and workflow implementation.
Associate District Manager
ADP
Atlanta, Georgia
07.2023 - 10.2023
- Ranked #1 of 40 Associate District Managers in the Atlanta region during first month, achieving 159% of quota attainment.
- Consistently exceeded sales performance expectations and earned recognition through 100% Q1 Club achievement.
- Generated new business opportunities and expanded existing accounts through consultative selling and relationship management, resulting in strengthened partnerships with executive decision-makers.
- Conducted discovery meetings with business owners and C-suite leaders to identify operational challenges and recommend strategic solutions.
- Collaborated with cross-functional teams to develop customized solutions that enhanced customer engagement and drove business growth.
- Cultivated referral relationships and utilized customer success stories to create additional business opportunities.
Education
Bachelor of Science - Public Relations
Kennesaw State University
Kennesaw, GA05-2023
Skills
- Operational strategy
- Business process improvement
- Workflow design and optimization
- Change management
- Cross-functional program management
- Executive reporting and presentations
- KPI development and performance analytics
- Process documentation and training development
- Systems implementation and adoption
- Stakeholder engagement
- Continuous improvement methodologies
- Compliance and quality assurance
- AI productivity tools (ChatGPT, Claude, Gemini)
- EClinicalWorks and Healow
- Microsoft Excel
- Data analysis and reporting
Timeline
Regional Operations and Client Success Manager
Total MD
01.2025 - Current
Regional Director
Charette Cosmetics
10.2023 - 01.2025
Associate District Manager
ADP
07.2023 - 10.2023
Bachelor of Science - Public Relations
Kennesaw State University