MORGAN WALKER
San Diego,CA
Summary
Lean Six-Sigma Black Belt certified project manager extensive knowledge in continuous improvement, project development and consulting services in health care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Managerial Consultant III
Kaiser Permanente
10.2022 - Current
- Manages, plans, and organizes delivery of short and long range initiatives and focus areas, ensuring alignment with organizational goals.
- Drives improvement opportunities through an internal managerial consulting approach.
- Utilizes Lean Six-Sigma model to define, measure, assess and implement project or program initiatives.
- Leads and provides expert technical leadership to highly-visible, highly-sensitive projects aligned with business strategy, operations, performance improvement, and clinical quality initiatives.
- Responsible for project assessment, scope, prioritization, and direction from inception to completion.
- Performs data analysis techniques to determine outlier statistics, root-causes, and gaps in systems and people driven environments.
- Executes formal presentations, meeting facilitation, and project status reports to various senior level audiences, executives, stakeholders, and physicians.
- Responsible for interfacing and communicating with key stakeholders regarding performance and progress regarding key performance and optimization initiatives.
- Provides expertise for development and implementation of complex business initiatives, operations, systems, and processes to desired future state.
- Negotiates and manages project schedules and deliverables by proactively monitoring and identifying project timelines.
- Creates and delivers high-level reviews of current state assessments to ensure alignment, buy-in, and coordination of stakeholders, stakeholder teams, and senior or executive management.
- Builds rapport and partnerships with key stakeholder teams, third party vendors, leadership teams, and physicians.
- Provides coaching to build continuous improvement mindset by teaching monthly Rapid Improvement Model course to 50 or more represented staff.
Administrative Officer II
UC San Diego Health
10.2018 - 10.2022
- Successfully executed Lean Six Sigma black belt project certification by improving billing reimbursement bottleneck, increasing rehab services ROI by 6%.
- Monitored compliance of work activities team members adhered to relevant regulatory policies and procedures.
- Directed daily administrative operations across several outpatient locations.
- Utilized performance metrics to identify trends and resolves any issues.
- Identified process and system improvement opportunities by monitoring existing metrics and analyzing data.
- Contributed to business priorities by identifying and communicating risks to all stakeholders.
- Fostered strong relationships with internal and external stakeholders to devise strategies for project development.
- Identified and resolved operational problems and barriers through Lean Six-Sigma techniques and DMAIC model utilization.
- Maintained departmental communications for leadership and executive members by responding to questions and issues.
- Recommended and facilitated improvements ensuring alignment with organizational strategy.
- Resolved escalation matters for patients, clinical staff, and/or executive leadership.
Office Manager
Gaspar Doctors Of Physical Therapy
06.2015 - 10.2018
- Responsible for billing outpatient rehabilitation services to insurance companies by using appropriate ICD-10 and CPT codes.
- Collected co-pays or towards deductible for services rendered.
- Obtained insurance authorization for outpatient rehabilitation services.
- Monitored processing of insurance claims and posted payment collection for insurance reimbursement.
- Provided training and orientation to all new hires.
- Verified and explained insurance benefits and eligibility through online portals or by phone.
- Assembled and maintained patient medical records and other documents related to patient care.
- Scheduled patient appointments in respective therapist template and followed up with reminder phone calls.
- Responsible for day-to-day management of operations in accordance with set policies and guidelines.
- Interviewed, on-boarded, developed, and oversaw daily activities of administrative support staff.
Education
Masters of Advanced Studies - Leadership of Healthcare Organizations
University of California San Diego
La Jolla, California06.2021
Bachelor of Science - Health Sciences
California State University - Fullerton
Fullerton, California08.2012
Certification
Lean Six-Sigma Black Belt- UC San Diego Health
Timeline
Managerial Consultant III
Kaiser Permanente
10.2022 - Current
Administrative Officer II
UC San Diego Health
10.2018 - 10.2022
Office Manager
Gaspar Doctors Of Physical Therapy
06.2015 - 10.2018
Masters of Advanced Studies - Leadership of Healthcare Organizations
University of California San Diego
Bachelor of Science - Health Sciences
California State University - Fullerton
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