Morgan Ward
Virginia Beach,VA
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Sheila Stockton Realtor
Virginia Beach, VA
06.2015 - Current
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Prepared and prioritized calendars and correspondence.
Assistant Manager
Dunkin' Donuts
Virginia Beach, VA
09.2021 - 06.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Customer Service
Anchor Allies Bistro
Virginia Beach, VA
06.2020 - 03.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Housekeeper
Molly Maid
Virginia Beach, VA
02.2017 - 06.2017
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Scrubbed kitchen appliances, countertops and fixtures.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Executive Assistant
SEKO Logistics Worldwide
Virginia Beach, VA
03.2016 - 08.2016
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Customer Service Representative
People's Cleaners
Virginia Beach, VA
03.2015 - 05.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Operated cash registers to process payments for goods and services.
Education
Some College (No Degree) - Occupational And Environmental Health Nursing
Centura College
Virginia Beach, VASkills
- Clerical Support
- Database Management
- Travel Coordination
- Appointment Scheduling
- Filing
- Data Entry
- Office Administration
- Microsoft Office Suite
- Customer Relations
- Dotloop digital contract system proficient
- Vital Signs measurement, drawing blood, and administrating injections
Certification
- CPR
Accomplishments
- Shift Leader
- Manager
References
- Kali Wright (757) 577-2001
- Susan Smith (757) 761-6139
- Dianne Frohnapfel (757) 235-0765
Timeline
Assistant Manager
Dunkin' Donuts
09.2021 - 06.2022
Customer Service
Anchor Allies Bistro
06.2020 - 03.2021
Housekeeper
Molly Maid
02.2017 - 06.2017
Executive Assistant
SEKO Logistics Worldwide
03.2016 - 08.2016
Administrative Assistant
Sheila Stockton Realtor
06.2015 - Current
Customer Service Representative
People's Cleaners
03.2015 - 05.2016
Some College (No Degree) - Occupational And Environmental Health Nursing
Centura College