Morgan Warnke
Saint Johns,MI
Summary
Bartender with a track record of enhancing customer satisfaction and maximizing profits at The Rusty Mug, adept in responsible alcohol service and customer service excellence. Demonstrated ability to train staff and improve service quality, showcasing strong multitasking and reliability. Achieved significant upselling, contributing to revenue growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
The Rusty Mug
11.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Reno's East
09.2021 - 01.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Front of House
Colorado Cherry Company
05.2021 - 08.2021
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
- Collaborated with fellow front of house members to create a cohesive atmosphere that fostered teamwork and excellence in service delivery.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
Education
GED -
Ferris State University
Big Rapids, MISkills
- Patience and Tolerance
- Customer service expertise
- Responsible Alcohol Service
- Strong multitasking
- Highly reliable
Certification
- TIPS Certification
Timeline
Bartender
The Rusty Mug
11.2022 - Current
Bartender
Reno's East
09.2021 - 01.2023
Front of House
Colorado Cherry Company
05.2021 - 08.2021
GED -
Ferris State University