Morgan Warren
Fulton,MO
Summary
Dedicated professional with a proven track record at the United States Marine Corps, adept in document management and customer service. Leveraged computer savvy and empathetic communication to enhance operational efficiency and client satisfaction. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Demonstrated leadership in training teams and streamlining processes, contributing significantly to workplace safety and integrity. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Energetically led teams, enhancing customer satisfaction and streamlining operations for peak efficiency. Exceptional customer service, I significantly contributed to process improvements and staff development. My leadership and problem-solving skills, honed across diverse roles, drove productivity and fostered a positive work environment. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Postal Clerk
United States Marine Corps
07.2022 - Current
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Weighed mail and computed pricing amounts.
- Contributed to decreased wait times by quickly serving customers at the counter during high volume periods.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
- Upsold postal services like insurance and tracking.
- Identified potential discrepancies or errors in address information before processing items for shipment, reducing returned mail rates significantly.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Added accurate data entry into computer system to complete transactions.
- Used computer systems to track packages and update client information.
- Improved overall efficiency by staying current on new technologies used in postal services such as automated sorting machines or tracking systems.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Monitored performance of junior team members and offered support.
- Ensured safe transportation of mail by carefully loading and unloading vehicles according to regulations.
- Identified opportunities for process improvements within the workplace leading to increased productivity among the team.
- Operated various mail processing equipment, ensuring consistent accuracy in mail handling.
- Maintained accurate records of incoming and outgoing shipments, contributing to efficient postal operations.
- Prepared reports to track mail volumes, fees and other related data.
- Used automated mail processing equipment to sort and collate mail.
- Streamlined postal operations for faster service by accurately weighing packages and calculating postage.
- Sorted mail according to size, shape and destination.
- Provided service and sales to walk-in customers.
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Company Clerk
United States Marine Corps
08.2023 - 08.2024
- Improved customer satisfaction by resolving inquiries promptly and directing calls to appropriate departments.
- Increased productivity by maintaining updated databases of client information for easy access during correspondence or project coordination efforts.
- Alleviated workload burdens across various departments through proactive identification of tasks requiring immediate attention or additional support resources.
- Facilitated seamless collaboration between teams through efficient calendar management and meeting setup assistance.
- Streamlined office operations by implementing efficient filing systems and organizing essential documents.
- Assisted office staff with wide array of tasks and projects.
- Supported company executives with scheduling, travel arrangements, and expense report management.
- Maintained office supplies and equipment, handled ordering and scheduled maintenance.
- Maintained accurate records of employee attendance, sick days, and vacation time for payroll processing.
- Strengthened interdepartmental relationships by serving as a reliable liaison between different teams within the organization.
- Ensured smooth daily operations with thorough administrative support for multiple departments within the organization.
- Coordinated company events and meetings, ensuring proper logistics and materials were prepared in advance.
- Screened telephone calls and resolved routine inquiries.
- Safeguarded sensitive company information by maintaining strict confidentiality protocols when handling documents or discussing internal affairs.
- Boosted staff morale through consistent demonstration of professionalism, dedication to high-quality work standards, and willingness to assist colleagues when needed.
- Ensured proper document management by maintaining organized digital and physical filing systems, making it easier for staff to locate necessary information.
- Enhanced team communication by drafting concise memos and distributing pertinent information in a timely manner.
- Advanced overall operational efficiency by consistently identifying areas for improvement within the office environment and implementing practical solutions to address identified issues.
- Corrected and revised Excel spreadsheets, tables, charts and graphs.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Produced high-quality communications for internal and external use.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Edited documents to keep company materials free of grammar errors.
- Supported staff on special assignments and ad hoc projects.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Assisted with onboarding of new employees.
- Coordinated and scheduled meetings and appointments.
- Compiled and analyzed data to produce reports.
- Purchased and maintained office supplies.
- Edited and proofread documents for accuracy and completeness.
- Created and maintained detailed records of all office activities.
Cashier
Warrenton Oil Company
08.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Identified and resolved discrepancies and errors in customer accounts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Upsold additional products and services to increase revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Manger
Arby's Restaurant
01.2020 - 08.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Crew Member
Arbys Resturant
12.2016 - 08.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Observed customer purchases in line and differentiated between standard portions.
- Backed up servers by setting up trays and completing some food deliveries.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires.
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Stocked shelves to organize aisles in assigned department.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Trained new team members on procedures, customer service, and sales techniques.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Fulton Sr. High School
Fulton, MO06.2020
Skills
- Workplace Safety
- Computer savvy
- Verbal/written communication
- Filing systems
- Data entry proficiency
- Document Management
- Spreadsheet Creation
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Certification
- Postal Clerk Training - March 2022
- Manager Training - May 2019
- Cashier Training - August 2021
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementPaid sick leavePaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionWork-life balanceCompany CultureHealthcare benefits401k matchPersonal development programsTimeline
Company Clerk
United States Marine Corps
08.2023 - 08.2024
Postal Clerk
United States Marine Corps
07.2022 - Current
Cashier
Warrenton Oil Company
08.2021 - 10.2021
Manger
Arby's Restaurant
01.2020 - 08.2021
Crew Member
Arbys Resturant
12.2016 - 08.2021
High School Diploma -
Fulton Sr. High School