Morgan Washington
Winston-Salem,NC
Summary
Proven leader in appliance sales and management, notably at Hhgregg, where I spearheaded initiatives that significantly enhanced customer satisfaction and team performance. Expert in technical knowledge and customer service management, I've consistently driven revenue growth and fostered a culture of safety and excellence. My approach has resulted in measurable achievements in sales and staff development. Talented [Job Title] bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency.
Overview
32
32
years of professional experience
Work History
Appliance Supervisor
Conns Home Plus
04.2017 - Current
- Assisted with other projects.
- Kept up-to-date with industry trends, ensuring store offerings remained relevant in the ever-changing appliance market.
- Fostered a supportive work environment that motivated staff to achieve personal goals while contributing to overall team success.
- Oversaw staff performance, delivering coaching and mentoring to bolster sales.
- Trained new employees in proper appliance handling, safety procedures, and company policies.
- Coordinated with vendors to secure competitive pricing and favorable terms for high-quality appliances.
- Improved customer satisfaction by providing excellent service and addressing concerns promptly.
Appliance Sales Lead
Hhgregg
03.2010 - 04.2017
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Utilized [Software] to check item availability in store inventory.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
- Drove team revenue totals by bringing in top sales numbers.
- Boosted sales by effectively showcasing appliance features and benefits to customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Tv and Appliance Sales
Sears
06.1992 - 04.2010
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
No Degree -
Bowie State University
Bowie, MD06.1992
High School Diploma -
Bishop McNamara
Forestville , Md06.1987
Skills
- Workplace Safety
- Technical knowledge
- Task Delegation
- Scheduling Coordination
- Customer Service Management
- Staff Training and Development
Timeline
Appliance Supervisor
Conns Home Plus
04.2017 - Current
Appliance Sales Lead
Hhgregg
03.2010 - 04.2017
Tv and Appliance Sales
Sears
06.1992 - 04.2010
No Degree -
Bowie State University
High School Diploma -
Bishop McNamara