Morgan Way

Wrap-up Account Management for

Large Commercial Construction- Ports, Mixed Use, Retail, Hotel, Hospitals, Coliseum, and Amusement Parks

Residential Construction-Single Family, Town Homes, Apartments, and Condos

● Provide project set up and maintenance of 250+ projects to include project information services and requirements.

● Kick off calls as well as monthly calls with clients and general contractors in regards to ongoing project statuses.

● Provide client with reports ( enrollment , certificate tracking and bid credit allocation).

● Perform enrollment processing.

● Perform requests for required documentation, communication with subcontractors to ensure compliance.

● Perform document processing such as certificates of insurance and bid credit documents.

● Performing close out duties for completed projects such as obtaining confirmation of enrolled contractors and certificates of completion / occupancy.

• Telecommuting
• Paperless Environment
• Addressed problems with, Document Submissions in order to maintain and enhance client satisfaction.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Presented professional image consistent with company's brand values.
• Attended monthly team building and training.
• Facilitated client satisfaction and renewed customer relations to drive growth.

• Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
• Performed event coordination for larger parties and gatherings.
• Organized facilities preparation, refreshments and entertainment for gatherings with as many as 100-300 guests.
• Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
• Improved future events by evaluating successes and failures of previous private and corporate gatherings.
• Directed team to set up and keep banquet space clean and presentable for guests.
• Set up event facilities and equipment, cleaned areas, and organized supplies.
• Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
• Provided exceptional customer service to all guests and escalated concerns where needed.
• Welcomed guests to events, checked invitations, and oversaw proper seating.
• Monitored and evaluated event operations to confirm continual compliance with regulations.
• Implemented event protocols to maintain safety and security of all attendees.

• Kept workplace clean and organized in line with restaurant policies.
• Greeted guests, promoted specials, and took orders.
• Prepared and presented food in compliance with health and safety guidelines.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Prepared and served hot and cold sandwiches based on customer preferences.
• Operated manual and electric appliances to peel, slice, and trim food.
• Accurately operated cash register to process customer payments.
• Prepared salads, soups and sandwiches for customers.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Filled out daily shift log to record amount of food prepared, used and leftover.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Trained staff members on use of POS system.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Greeted new customers, discussed specials, and took drink orders.
• Bussed and reset tables to keep dining room and work areas clean.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Performed cash, card and check transactions to complete customer purchases.
• Handled cash with high accuracy and took care to check bills for fraud.
• Learned duties for various positions and provided backup at key times.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Checked personal identifications during alcohol and tobacco sales.
• Monitored self-checkout systems and provided help in resolving complex problems.