Morgan Whiteotter

• Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
• Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
• Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
• Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
• Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
• Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
• Implemented new cleaning protocols, enhancing overall store cleanliness and customer satisfaction.
• Fostered team-oriented atmosphere, promoting collaboration and efficiency among staff.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
• Directed activities of team of skilled kitchen workers preparing and serving meals.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Conducted performance evaluations, identifying areas for development and rewarding strong performance.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Developed marketing strategies to attract new customers, increasing foot traffic.
• Facilitated team-building activities, enhancing team cohesion and morale.
• Oversaw daily operations to maintain store cleanliness and organization.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Implemented staff training programs to elevate service standards and knowledge.

This was my first job and it shaped my customer service skills

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.