Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Wilcox

Olathe,KS

Summary

Dynamic District Manager with a proven track record in enhancing customer service, driving sales, and optimizing operations. Expertise in strategic planning and team leadership consistently leads to significant improvements in operational efficiency and revenue growth. Strong problem-solving abilities and effective communication skills foster positive relationships and empower teams to exceed performance goals. Committed to delivering innovative solutions that enhance profitability and elevate overall business success.

Overview

9
9
years of professional experience

Work History

District Manager

Casey's
02.2023 - Current
  • Regularly communicate updates regarding changes in corporate policies or procedures down through store level employees.
  • Conduct regular store visits to ensure compliance with company policies, standards, and regulations.
  • Provide ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Resolve customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Analyze financial data for each store in the district to identify areas of improvement or growth potentials.
  • Organize promotional events in order to drive sales volume in the district's stores.
  • Ensure that all stores met their monthly targets by providing guidance and support as needed.
  • Collaborate with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Work with direct reports to develop and implement action plans, improving operating results.

Operations Assistant Manager

TJMaxx
11.2020 - 02.2023
  • Ensure appropriate staff levels are maintained.
  • Maintain consistent operational standards.
  • Train and develop staff.
  • Analyze reports and act accordingly.
  • Ensure proper customer service standards are occurring.
  • Motivate associates to achieve reward goals.
  • Participated in New Store Opening.

Regional Sales Manager

Russell Stover
11.2016 - 07.2020
  • Oversaw 21 stores bringing in $20 million in annual business
  • Consistently increased average check year over year
  • Achieved corporate targets with effective implementation and management of front-line strategies
  • Developed managers into successful leaders through training and hands-on support
  • Spearheaded successful customer relations strategies, prioritizing customer experiences to maximize repeat business
  • Conducted seasonal workshops to prepare teams for the season
  • Recruited, hired, and onboarded all Managers for district and maintained low turnover rate
  • Stayed current on district operations with regular reviews of operational reports and financial data
  • Participated in local events to increase brand awareness
  • Conducted hiring events to staff new store opening
  • Participated in the Food Truck launch

Education

BS - Clothing and Textiles

Kansas State University
Manhattan, Ks
05.1988

Skills

  • Inventory control
  • Strategic partnership development
  • Client engagement
  • Strategic decision-making
  • Employee training
  • Team leadership training
  • Detail-oriented

Timeline

District Manager

Casey's
02.2023 - Current

Operations Assistant Manager

TJMaxx
11.2020 - 02.2023

Regional Sales Manager

Russell Stover
11.2016 - 07.2020

BS - Clothing and Textiles

Kansas State University

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