MORGAN WILSON
Dallas,Texas
Summary
Talented server, bringing skills in order management, payment processing and upselling. Enthusiastic and reliable professional. Takes pride in providing excellent customer service and creating memorable experiences. Maintains focus, positive attitude and motivation in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cocktail Server and Receptionist
Park House
07.2023 - Current
- Anticipated member and guest needs and provided proactive service.
- Determined members preferences to suggest appropriate cocktails and increase sales.
- Memorized frequent club members food and drink orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet members needs.
- Verified and checked members into the club.
- Kept reception area clean and neat to give members and guests a positive first impression.
- Answered phone promptly, created reservations and directed incoming calls to correct offices.
- Greeted incoming members professionally and provided friendly, knowledgeable assistance.
Server
Nick And Sam's Steakhouse
09.2022 - Current
- Cultivated warm relationships with regular guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling guests to make personal decisions based on taste and interest.
- Upsold high-profit items to enhance sales numbers.
- Carried out complete opening and closing duties.
Server
Moxies Bar & Grill
08.2021 - 09.2022
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
Beverage Cart Attendant
Big Cedar Lodge
04.2021 - 07.2021
- Maintained cart cleanliness and sanitation.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Processed payments and provided guests with change.
- Monitored for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked identification before serving alcoholic beverages.
Education
High School Diploma -
Liberty Highschool
Mountain View, MO05.2016
Skills
- Check Payment Processing
- Price and Order Memorization
- Suggestive Selling
- Menu Memorization
- Cash Handling
- Sales Expertise
- Hospitality Service Expertise
- Beverage Preparation
- Telephone Reception
- Reservations
- Detail Oriented
- Multitasking Proficiency
Certification
- CNA - Certified Nurse Assistant (active)
Timeline
Cocktail Server and Receptionist
Park House
07.2023 - Current
Server
Nick And Sam's Steakhouse
09.2022 - Current
Server
Moxies Bar & Grill
08.2021 - 09.2022
Beverage Cart Attendant
Big Cedar Lodge
04.2021 - 07.2021
High School Diploma -
Liberty Highschool
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