Summary
Overview
Work History
Education
Skills
Timeline
Morgan Wilson

Morgan Wilson

Robertsdale,AL

Summary

Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Medical Receptionist

Cardiology Associates
07.2023 - Current
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Medical Receptionist

South Baldwin Family Practice
02.2023 - 07.2023
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.

Medical Receptionist

Coastal Medical Group
02.2022 - 10.2022
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

Room Attendant

Tiny Tots
09.2021 - 01.2022
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Performed laundry duties for improved efficiency and faster room turnover times.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.

Cashier

Moes Original Barbeque
03.2019 - 05.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.

Team Member

Chick-fil-A
07.2017 - 12.2018
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Education

High School Diploma -

Theodore High School, Theodore, AL
05.2018

Skills

  • Referral Verification
  • Insurance Verification
  • Payment Collection
  • Medical Billing
  • HIPAA Compliance
  • Medical Charting
  • Records Management
  • Telephone Etiquette
  • Front Desk Operations
  • HIPAA Guidelines
  • Reminder Calls
  • Appointment Scheduling
  • Appointment Management

Timeline

Medical Receptionist - Cardiology Associates
07.2023 - Current
Medical Receptionist - South Baldwin Family Practice
02.2023 - 07.2023
Medical Receptionist - Coastal Medical Group
02.2022 - 10.2022
Room Attendant - Tiny Tots
09.2021 - 01.2022
Cashier - Moes Original Barbeque
03.2019 - 05.2019
Team Member - Chick-fil-A
07.2017 - 12.2018
Theodore High School - High School Diploma,

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Morgan Wilson