MORGAN WISCOMBE
Azle,TX
Overview
5
5
years of professional experience
Work History
Delivery Coordinator
Lowe's Home Improvement
Fort Worth, TX
04.2023 - 11.2023
- Managed communication between internal departments and external partners during the delivery process.
- Communicate delivery schedules, status updates, and any delays or issues to customers and internal teams.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Maintain accurate records of all deliveries, including tracking information, invoices, and customer feedback.
- Train and mentor new delivery coordinators and drivers, ensuring they have the knowledge and skills needed to perform their roles effectively.
Head Cashier
Lowe's Home Improvement
Virginia Beach, VA
09.2022 - 03.2023
- Mange and oversee a team of 10+ cashiers, providing guidance and support as needed.
- Plan schedules for cashier staff to ensure efficient store operations.
- Work with business customers to provide premium services and build relationships.
- Respond to customer issues in a professional and timely manner and escalate as needed to resolve conflicts.
- Worked with management daily to make sure goals were met as well as ways to maintain customer satisfaction.
Fulfillment Associate
Lowe's Home Improvement
Virginia Beach, VA
03.2022 - 09.2022
- Proven track record in packing, moving, and ensuring accurate order fulfillment for both consumer and commercial businesses.
- Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously, ensuring timely delivery of products.
- Proficient in using inventory management systems and tools to keep track of stock levels, incoming and outgoing shipments, and order processing.
- Ability to adapt to changing environments and prioritize tasks based on the needs of the business.
- Strong attention to detail and problem-solving skills to resolve any issues that may arise during the fulfillment process.
Customer Service Associate
Lowe's Home Improvement
San Antonio, TX
05.2020 - 07.2020
- Processing transactions: responsible for processing customer orders, payments, and returns accurately and efficiently.
- Possesses a strong understanding of the company's products and services, pricing, and policies.
- Working with vendors: maintained positive relationships with vendors to resolve issues or discrepancies with the customer's product.
- Answering incoming calls: responsible for providing information, answering questions, and resolving issues over the phone.
- Working with management: worked closely with management to ensure that company goals are met
- This involved setting and tracking performance metrics, providing regular updates on customer issues, and identifying areas for improvement.
Rental Sales Agent
Avis Budget Group
San Antonio, TX
08.2018 - 05.2020
- Prepared and submitted reports to supervisor.
- Attended training sessions regularly to stay up-to-date on new products, services, company policies and procedures.
- Processed rentals and collected associated payments.
- Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
Education
Master of Science - Industrial and Organizational Psychology
Southern New Hampshire University
10-2024
Associate - Science
Northwest Vista College
05.2019
Bachelor of Science - Psychology
Old Dominion University
08-2022
Timeline
Delivery Coordinator
Lowe's Home Improvement
04.2023 - 11.2023
Head Cashier
Lowe's Home Improvement
09.2022 - 03.2023
Fulfillment Associate
Lowe's Home Improvement
03.2022 - 09.2022
Customer Service Associate
Lowe's Home Improvement
05.2020 - 07.2020
Rental Sales Agent
Avis Budget Group
08.2018 - 05.2020
Master of Science - Industrial and Organizational Psychology
Southern New Hampshire University
Associate - Science
Northwest Vista College
Bachelor of Science - Psychology
Old Dominion University