Morgan Wittkopp
Youth Development Professional
Grand Rapids,MI
Summary
Invested Social Work student dedicated to forming trusting relationships and advocating for the best interest of clients. Expertise in community resources and outreach. Respectful and compassionate professional offering diverse work experience and adaptability to evolving workplaces.
Overview
5
5
years of professional experience
5
5
Certificates
2
2
Languages
Work History
Youth Development Professional
Boys and Girls Club of Grand Rapids
05.2025 - Current
- Implemented effective strategies for managing challenging behaviors while maintaining a safe and supportive atmosphere within our programs.
- Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
Hostess
Eastern Kille Distillery
04.2025 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Barista/Shift Supervisor
Foxtail Coffee Co.
07.2024 - 04.2025
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
Center-Level Social Worker
Success Virtual Learning Centers of Michigan
08.2022 - 07.2024
- Worked directly with students providing social/emotional learning, both in-person and virtually from grades 8-12, and connected students to college and career options once they reach graduation.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Starbucks Barista Trainer
SpartanNash
03.2021 - 04.2022
- Trained new employees in groups and in one-on-one scenarios.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor's degree - Social Work
Central Michigan University
Mount Pleasant, MI05.2020
Skills
Effective multitasking
Complaint handling
Guest engagement
Client advocacy
Adolescent counseling
Training and mentoring
Schedule management
Certification
Driver's License, 2023-05-01, 2027-05-01
Accomplishments
- Managed a caseload of between 25 and 40 individuals and families
- Attended yearly clinics and conferences to bring the best and most modern practices to our facilities.
Timeline
Youth Development Professional
Boys and Girls Club of Grand Rapids
05.2025 - Current
Hostess
Eastern Kille Distillery
04.2025 - Current
Barista/Shift Supervisor
Foxtail Coffee Co.
07.2024 - 04.2025
Center-Level Social Worker
Success Virtual Learning Centers of Michigan
08.2022 - 07.2024
Starbucks Barista Trainer
SpartanNash
03.2021 - 04.2022
Bachelor's degree - Social Work
Central Michigan University
Languages
American Sign Language
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer