- Offering time and support to shelters for the homeless, women, and animals
- Watching Movies and TV Shows
- Cooking
- Web Development and Design
- Music
- Personal Development and Self-Improvement
Morgan Woodmansee
Port Charlotte,FL
Summary
Motivated operations leader known for enhancing team performance through effective training and performance metrics. Expertise in inventory management and customer service, with a focus on promoting a collaborative and efficient work environment.
Overview
12
12
years of professional experience
Work History
Marine Center Manager
West Marine Products
Port Charlotte, FL
06.2024 - Current
- Managed daily operations, ensuring optimal store performance and efficient customer service.
- Trained staff on product knowledge and sales techniques to enhance customer engagement.
- Oversaw inventory management, performing regular audits to maintain stock accuracy.
- Implemented promotional displays, driving sales and enhancing visual merchandising standards.
- Developed scheduling systems to optimize workforce allocation during peak hours.
- Resolved customer inquiries and complaints, improving service satisfaction ratings.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Assistant Manager
West Marine Products
Port Charlotte, FL
09.2021 - 06.2024
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Coordinated inventory management, optimizing stock levels and reducing shrinkage.
- Implemented process improvements that enhanced operational efficiency and team productivity.
- Collaborated with management to create promotional displays that increased customer engagement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Delivery Driver
Amazon
Venice, FL
12.2020 - 07.2021
- Delivered packages efficiently within designated routes, ensuring timely customer satisfaction.
- Operated delivery vehicle safely while adhering to traffic regulations and safety protocols.
- Managed package tracking systems to confirm deliveries and address discrepancies promptly.
- Collaborated with warehouse teams to streamline loading processes, improving overall operational efficiency.
- Conducted routine vehicle inspections to maintain compliance with safety standards and reduce downtime.
- Analyzed delivery patterns to optimize routes, reducing fuel costs and improving delivery times.
Certified Nursing Assistant
Coastal Care Nursing
Venice, FL
03.2020 - 12.2020
- Provided compassionate care to patients, ensuring comfort and well-being during daily activities.
- Assisted nursing staff with patient assessments, contributing to accurate care plans and improved outcomes.
- Monitored vital signs and reported changes, facilitating prompt medical interventions as needed.
- Trained new staff on best practices for patient care and safety protocols, enhancing team performance.
Customer Service Representative
Charlotte County Utilities
Port Charlotte, FL
12.2018 - 02.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed service requests using customer relationship management software to ensure timely responses.
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
- Trained new staff on customer service protocols and best practices for improved performance.
Retail Sales Associate
Sam's Club
Port Charlotte, FL
07.2017 - 09.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring accurate stock replenishment and organization.
- Trained new associates on store procedures and customer service best practices.
- Implemented merchandising strategies to optimize product placement and visibility.
Certified Nursing Assistant
Englewood Rehabilitation
Englewood, FL
12.2016 - 07.2017
- Implemented infection control measures to maintain a safe environment for patients and staff alike.
- Collaborated with interdisciplinary teams to coordinate patient care effectively, improving service delivery.
- Mentored junior assistants in caregiving techniques, fostering skill development and confidence among peers.
- Advocated for patient needs by communicating effectively with families and healthcare professionals regarding care concerns.
Busser/Host
Donato's Italian Restaurant
Port Charlotte, FL
05.2014 - 08.2016
- Supported dining area cleanliness by promptly clearing and resetting tables.
- Assisted servers by delivering food and beverages efficiently during peak service hours.
- Managed dishware organization, ensuring proper storage and accessibility for kitchen staff.
- Collaborated with kitchen staff to maintain optimal inventory levels of utensils and supplies.
Education
High School Diploma -
North Port High School
North Port, FLSkills
- Operations management
- Interdepartmental collaboration
- Facility management
- Team supervision
- Sales proficiency
- Training coordination
- Operations oversight
- Customer service
- Decision-making
- Employee development
- Schedule management
- Team leadership
- Inventory management
- Relationship building
- Payroll administration and timekeeping
Interests
Timeline
Marine Center Manager
West Marine Products
06.2024 - Current
Assistant Manager
West Marine Products
09.2021 - 06.2024
Delivery Driver
Amazon
12.2020 - 07.2021
Certified Nursing Assistant
Coastal Care Nursing
03.2020 - 12.2020
Customer Service Representative
Charlotte County Utilities
12.2018 - 02.2020
Retail Sales Associate
Sam's Club
07.2017 - 09.2018
Certified Nursing Assistant
Englewood Rehabilitation
12.2016 - 07.2017
Busser/Host
Donato's Italian Restaurant
05.2014 - 08.2016
High School Diploma -
North Port High School