- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- I like working with my hands and fixing things
- Auto Repair/Restoration
- Documenting and sharing travel experiences
- Video Gaming
- Strategy Games
- Coding and Programming
- App Development
- Drawing and Ink Illustration
Morgan Woods
Kelso,WA
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
6
6
years of professional experience
Work History
IT Technician Specialist Level 1
ALS Global
02.2023 - 03.2025
- Maintained hardware, software, and other accessories of office PCs, networks and mobile devices; facilitated seamless hardware upgrades, carefully planning and executing component replacements.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained and managed mission-critical servers.
- Managed and maintained large computer fleets both on site and remote nationally.
- Created and Maintained Hyper-V Virtual Machines for specialized software functions.
- Responded to Helpdesk support requests via, Email, phone, Microsoft Teams and in person from end-users with Windows workstations and patiently walked individuals through basic troubleshooting tasks.
- Managed and Maintained workstations functioning with Operating Systems from Windows 2000 to Windows 11.
- Supported server Operating Systems from Windows Server 2000 to Windows Server 2022.
- Provided support for Office 2003 to Office 365.
- Maintained high availability software services and mission-critical workflow functions.
- Remotely Administrated workstations nationally with PowerShell.
- Worked with other IT Technicians at other business locations with hardware and software issues
- Performed troubleshooting and repaired devices such as printers, scanners and label printers.
- Managed inventory of hardware and software assets with Microsoft Excel.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members and created automated tools for IT support.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure.
- Participated in planning sessions for IT projects.
- Was present On-call to ensure 24/7 availability of technical support for mission-critical systems.
- Contributed ideas for process improvement during team meetings.
- Created detailed documentation for common issues and solutions with Microsoft Word.
- Set up and troubleshot VPN connections through Zscaler.
- Created user accounts and assigned permissions.
- Researched solutions for technical problems.
- Worked with external companies which provided services to my workplace.
- Managed and Maintained on site security systems.
- Followed all company policies and procedures.
- Recovered and restored mission-critical data from failing workstations.
- Disposed of retired workstations, servers, storage media, and software once they had reached their end of life.
- Assisted coworkers with creating ergonomic desk environments and workspace efficiencies.
IT Help Desk Technician
Haymond Technologies
02.2022 - 01.2023
- Executed Datto RMM maintenance
- Provided IT support to non-technical internal users through desk side support services.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Bolstered cybersecurity measures by regularly updating antivirus software and educating employees about phishing threats.
- Increased system efficiency through the implementation of proactive maintenance measures and regular updates.
- Created documentation detailing common issues and resolutions using Microsoft Word and Excel
- Configured hardware, devices, and software to set up work stations for clients.
Replenishment Specialist
Michaels
10.2021 - 02.2022
- Put away received merchandise in designated location.
- Cleaned and organized sales and stock areas.
- Performed section resets to match new planograms.
- Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
- Used two-way radios to hear incoming messages and provide verbal responses.
- Added price tags, adjusted signage, and built cardboard kits.
- Picked and packed order items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Received new stock and input values into computer system.
IT Technician
Red Rocket Repair
07.2019 - 02.2022
- This was a small company that I ran by myself in college.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
Education
Associate of Applied Science - Information Technology
Centralia Community College
Centralia, WA07-2021
Skills
- Professional Communication
- Leadership
- Self Starter
- Fast Learner
- Team Work
- Effective Customer Service
- Soldering
- Minor Electronics Repair
- Making Tools
- Teaching Skills
- Windows troubleshooting
- PowerShell programming
- Helpdesk support
- User training
- Technical documentation
- Software deployment
- Remote support
- Server maintenance
- Information security
- Data recovery
- Peripheral maintenance
- Virtualization technologies
- System performance optimization
- Problem-solving
- Friendly and patient
- Collaborative team player
- Creative mind
- Artistic ability
- Linux Desktop Support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Wrote a PowerShell script for application deployment that was over 1,000 lines of code long!
- Successfully recovered an Operating System from a hard drive which had failed and was no longer booting.
Interests
Timeline
IT Technician Specialist Level 1
ALS Global
02.2023 - 03.2025
IT Help Desk Technician
Haymond Technologies
02.2022 - 01.2023
Replenishment Specialist
Michaels
10.2021 - 02.2022
IT Technician
Red Rocket Repair
07.2019 - 02.2022
Associate of Applied Science - Information Technology
Centralia Community College
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