Morgan Yoder
Bismarck,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Paraprofessional
Bismarck Henning Elementary School
07.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
General Manager
The Little Nugget
08.2015 - 04.2023
- Managed budget implementations, employee reviews, training and scheduling .
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles and company procedures.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients and ensured excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Hairstylist
Kevin And Company
11.2013 - 08.2015
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Resolved guest complaints about service or style.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Receptionist
Kevin And Company
08.2007 - 11.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
Cosmetology -
Concept College of Cosmetology
Danville, IL09.2012
High School Diploma -
Oakwood High School
Oakwood, IL05.2010
Skills
- Workflow Planning
- Staff Supervision
- Schedule Management
- Customer Relationship Management
- Employee Scheduling
- Time Management
- Verbal and Written Communication
- Customer Relations
- Team Player
- Efficient Multi-Tasker
Timeline
Paraprofessional
Bismarck Henning Elementary School
07.2024 - Current
General Manager
The Little Nugget
08.2015 - 04.2023
Hairstylist
Kevin And Company
11.2013 - 08.2015
Receptionist
Kevin And Company
08.2007 - 11.2013
Cosmetology -
Concept College of Cosmetology
High School Diploma -
Oakwood High School
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