Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Young

Phoenix,AZ

Summary

Dynamic professional with extensive experience at Dairy Queen Grill & Chill, excelling in team leadership and employee training. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in inventory management and staff development, consistently achieving operational excellence and fostering a positive work environment.

Professional stockroom specialist prepared for this role. Strong organizational skills, efficiency in inventory management, and attention to detail. Known for exceptional teamwork and adaptability, ensuring smooth operations and results. Reliable in fast-paced environments, with focus on maintaining order and accuracy.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

10
10
years of professional experience

Work History

Stocker

Wal-mart1
02.2022 - 06.2025
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Interacted with guests in friendly and knowledgeable way.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Managed timely and effective replacement of damaged or missing products.
  • Transported merchandise pallets to move in warehouse.
  • Marked stock with identification tags and labels to outline information such as storage locations.

Damage and Returns

McLane Company
05.2021 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Processed all the damaged items
  • Processed all the returns from trucks
  • Drove a pallet jack and a double pallet jack and a tugger
  • Checked in all the trucks

Shift Manager

Dairy Queen Grill & Chill
07.2015 - 02.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Opened and closed down the store
  • Detailed cleaned
  • Broke down and put together the ice cream machines
  • Broke down and put together the nicotine machine


  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
  • Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Improved employee morale with regular feedback sessions, fostering positive work environment.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Hourly Assistant

Dairy Queen Grill & Chill
07.2015 - 02.2021
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Volunteered to help with special projects of varying degrees of complexity.

Salary Assistant

Dairy Queen Grill & Chill
07.2015 - 02.2021
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Ordered trucks
  • Inventory
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Completed daily logs for management review.
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Acted as General manager when the General manager wasn't there

General Manager

Dairy Queen Grill & Chill
07.2015 - 02.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Payroll
  • Inventory
  • Hiring and firing
  • Evaluations

Trainer

Dairy Queen Grill & Chill
07.2015 - 02.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
  • Led cross-functional team to update training curricula, keeping pace with industry changes.
  • Revolutionized safety training, significantly reducing workplace accidents.
  • Streamlined onboarding process, reducing new hire ramp-up time.
  • Improved learning outcomes with application of adult learning principles in all training programs.
  • Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
  • Provided coaching and mentoring to employees.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Established and maintained quality control standards.
  • Developed job-specific competencies and performance standards.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
  • I trained General managers and the whole team to take over new Dairy Queens that were built
  • I trained employees that worked at old run down Dairy Queens that 14 foods were buying I trained them on how to do things the 14 foods way
  • I trained the General mangers to take over these stores
  • I went to run down stores got them cleaned up and updated on the equipment and helped them turn a profit
  • I trained the teams once I was done with these stores so they could keep it running smoothly

Education

High School Diploma -

Grant County High School
Dry Ridge, KY
05.2012

Skills

  • Willing to learn
  • Positive attitude
  • Shelf stocking
  • Customer service
  • Friendly and personable
  • Customer relationships
  • Punctual and reliable
  • Product restocking
  • Stock rotation
  • Cleaning procedures
  • Supply restocking
  • Clear communication
  • Shelving of products
  • Product organization
  • Energetic and outgoing
  • Safe lifting procedures
  • Money handling
  • Pallet jack operation
  • Pallet jack handling
  • Proper stacking and storage
  • Safety processes and procedures
  • Stockroom maintenance
  • Complex Problem-solving
  • Product labeling
  • Merchandise rotation
  • POS systems
  • Equipment cleaning
  • Attention to detail
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Active listening
  • Decision-making
  • Organization and time management
  • Verbal communication
  • Problem resolution
  • Cash handling
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Team development
  • Delegating work
  • Mentoring and coaching
  • Quality assurance
  • Staff training and onboarding
  • Inventory control
  • Staff development
  • Payment processing
  • Documentation and reporting
  • Flexible schedule
  • Inventory controls
  • Verbal and written communication
  • Team building
  • Shift checklists
  • Reporting and documenting
  • Shift leadership
  • Policy administration
  • Coaching and mentoring
  • Team collaboration and leadership
  • Safety procedures
  • Work Planning and Prioritization
  • Inventory management
  • Assigning work
  • Production management
  • Shift scheduling
  • Inventory assessment
  • Performance monitoring
  • Conflict resolution
  • Quality control
  • Hiring and training
  • Worker training
  • Sales strategies
  • Hiring and recruiting
  • Performance reviewing
  • Equipment troubleshooting
  • Schedule oversight
  • Supply ordering
  • Financial records oversight
  • Schedule coordination
  • Performance improvement
  • Performance reporting
  • Work area inspection
  • Solutions development
  • Priority management
  • Equipment maintenance
  • Budgeting and forecasting
  • Inventory management software
  • Relationship building
  • Data entry
  • File and record keeping
  • Support services
  • Schedule and calendar management
  • Meeting scheduling
  • Leadership and team building
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Staff training
  • Staff training/development
  • Customer relationship management
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Staff training and development
  • Administrative skills
  • Team training and development
  • Motivation
  • Schedule management
  • Labor cost controls
  • Process improvements
  • Deadline oriented
  • Strategic planning
  • Vendor relationships
  • Employee development
  • Project management
  • Consistently meet goals
  • Facility management
  • Performance improvements
  • Staffing
  • Performance evaluations
  • Workflow planning
  • Purchasing
  • Recruitment
  • Expense control
  • Purchasing and planning
  • Operations oversight

Timeline

Stocker

Wal-mart1
02.2022 - 06.2025

Damage and Returns

McLane Company
05.2021 - 10.2021

Shift Manager

Dairy Queen Grill & Chill
07.2015 - 02.2021

Hourly Assistant

Dairy Queen Grill & Chill
07.2015 - 02.2021

Salary Assistant

Dairy Queen Grill & Chill
07.2015 - 02.2021

General Manager

Dairy Queen Grill & Chill
07.2015 - 02.2021

Trainer

Dairy Queen Grill & Chill
07.2015 - 02.2021

High School Diploma -

Grant County High School

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