Morgan Donovan Zeller
New York
Summary
Client-focused manager with expertise in performance management and relationship building. Cultivated long-lasting connections with VIC clients, enhancing brand loyalty and delivering exceptional luxury experiences. Collaborated with buyers and merchandisers to align business strategies with client needs, ensuring sales goals are consistently met.
Overview
7
7
years of post-secondary education
7
7
years of professional experience
Work History
Senior Client Advisor
Celine
New York
08.2023 - 04.2026
- Opened the first Celine in Boston Sept. 2023.
- Internally promoted to Madison Avenue Flagship in 2025.
- Managed sales team to cultivate and retain VIC clients, enhancing client loyalty.
- Developed the House Codes of styling for internal training.
- Served as CRM manager, overseeing customer relationship initiatives.
- Managed VIC clients and appointments.
- Managed personal client book, holding top VIC’s in store.
- Achieved 45% of overall business through client appointment strategy.
- Top Bidder: $2 million (overall $4.1 million in sales in duration with the brand).
- Collaborated with buyers and merchandisers to optimize seasonal buy strategies.
Lead Stylist
Saint Laurent
Boston
03.2022 - 08.2023
- Styled clients for runway shows and high-profile events at luxury fashion house.
- Collaborated with design team to create cohesive seasonal looks and collections.
- Mentored junior stylists, providing guidance on techniques and brand standards.
- Client business generated 29% of overall business.
- Sales duration of employment, $2.5 million.
Lead Stylist
Zadig et Voltaire
Boston
05.2021 - 03.2022
- Appointed Lead stylist for the brand.
- Internal trainer for house codes of styling current collection.
- Social media coordinator for the brand's internal pages. Making training videos and PDFs of styling each seasonal collection.
- Product specialist for the brand.
- Visual Merchandiser.
- Launched first store in Boston, establishing brand presence in new market.
- Generated $275,000 in sales through effective styling and merchandising strategies.
- Units sold: 824
Shop Manager
The Kooples
Boston
03.2021 - 05.2021
- Managed daily store operations, enhancing customer experience through effective team coordination.
- Trained and mentored team members on product knowledge and customer service skills, fostering a knowledgeable and customer-focused team.
- Coordinated visual merchandising, aligning displays with brand standards and seasonal promotions to attract customers.
- DOR of clientele.
- Visual Merchandiser
- Social Media Coordinator for the brands internal pages.
Lead Sale Supervisor
Intermix
Boston
06.2020 - 02.2021
- Supervised sales team to enhance customer engagement and service quality.
- Trained new hires on sales techniques and brand knowledge.
- Coordinated inventory management to ensure product availability and presentation.
- CRM manager, managed top clients of the store.
- Social Media Coordinator for the brands internal pages.
- Managed sales team’s monthly goals.
- Personal sales from client book generated $500,000
- Units sold: 1,125
- Online sales generated: $21,241
Assistant Manager
Nordstrom
Burlington
05.2019 - 06.2020
- Assisted in training and mentoring new sales associates.
- Managed inventory levels and ensured stock availability on the sales floor.
- Conducted employee performance evaluations and provided constructive feedback.
- Future Nordstrom Leader Member
- Experience in Women and Men Shoe Department
- Certified in lingerie and shoe fittings
- Experience in Women’s Trend Clothing Department
- Visual Merchandiser for Topshop/Topman, raising sale numbers with a 15% to 30% increase each month.
- Accumulated $300K in sales within 8 months of working at Nordstrom.
Stylist
Michael Kors
Burlington
01.2019 - 04.2019
- Styled and curated outfits for clients, aligning choices with current trends and individual preferences to enhance satisfaction.
- Provided personalized fashion advice, improving customer shopping experiences and fostering loyalty.
- Assisted in visual merchandising, ensuring brand standards were met and enhancing product visibility.
- Social Media Coordinator for internal company page.
Education
Health Education
Worcester State University
Worcester, MA 09.2015 - 05.2019
Minor - Business Administration
Worcester State University
Worcester, MA 09.2015 - 05.2019
Skills
- Client relationship management
- Sales strategy development
- Visual merchandising
- Product knowledge enhancement
- Seasonal buying collaboration
- Team leadership
- Staff training and mentoring
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Strategic planning
- Portfolio management
- Relationship management
References
References available upon request.
Timeline
Senior Client Advisor
Celine
08.2023 - 04.2026
Lead Stylist
Saint Laurent
03.2022 - 08.2023
Lead Stylist
Zadig et Voltaire
05.2021 - 03.2022
Shop Manager
The Kooples
03.2021 - 05.2021
Lead Sale Supervisor
Intermix
06.2020 - 02.2021
Assistant Manager
Nordstrom
05.2019 - 06.2020
Stylist
Michael Kors
01.2019 - 04.2019
Health Education
Worcester State University
09.2015 - 05.2019
Minor - Business Administration
Worcester State University
09.2015 - 05.2019