Morgan Zuhn
Leander
Summary
Dedicated and results-driven Assistant Community Manager with strong experience in resident relations, lease administration, and day-to-day property operations. Skilled in supporting occupancy goals, processing applications, managing accounts receivable, and ensuring compliance with community policies. Known for delivering exceptional customer service, resolving resident concerns promptly, and maintaining organized, efficient office operations.
Overview
5
5
years of professional experience
Work History
Assistant Community Manager
RPM Living
06.2024 - Current
- Streamlined rent collection processes, increasing on-time payments, and reducing overall delinquency. Processed all rental payments, maintained accurate and organized resident account records, delivered 3-Day Notices, and managed the full eviction process from filing to possession.
- Supported the Property Manager by preparing accurate monthly reports, including occupancy summaries, rent collection data, and budget performance updates.
- Managed the property’s online presence by updating website content and overseeing social media platforms to promote current information, community events, and leasing specials.
- Planned, organized, and executed community events to enhance resident engagement, and support a positive living environment.
- Managed maintenance operations by preparing work orders, coordinating vendor schedules, and issuing purchase orders to ensure timely and efficient completion of service requests.
- Provided leadership and support to the leasing team.
- Conducted detailed move-out inspections, and completed accurate deposit accounting in compliance with company policies and state regulations.
- Improved resident satisfaction by responding promptly to concerns and maintaining professional, transparent communication.
Leasing Consultant
Paseo At Bee Cave
05.2022 - 06.2024
- Assisted potential tenants with property inquiries and lease applications.
- Conducted property tours, highlighting features and amenities to prospective residents.
- Maintained accurate records of tenant interactions and application statuses.
- Collaborated with maintenance staff to address tenant service requests promptly.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- • Managed property social media platforms and consistently planned, organized, and executed monthly resident events to enhance community engagement.
Leasing Consultant
Estates at Bee Cave
07.2020 - 05.2022
- The receptionist answered phones, conducted tours, leased units, put files together, helped clean and paint units, emailed prospects, and helped solve residents' problems.
- Distributed and followed up on tenant renewal notices.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collaborated with maintenance staff to ensure the timely completion of work orders, resulting in satisfied residents.
- Participated in property inspections to prepare for move-ins and move-outs.
- Performed background, reference, and credit checks as part of the screening process for prospective tenants.
- Managed the move-in process smoothly by coordinating schedules with new residents, and ensuring all necessary documentation was completed accurately.
- Responded to requests and scheduled appointments for property showings.
- I greeted clients, showed apartments, and prepared leases.
Education
High School Diploma -
Lake Travis
Lakeway, TXSkills
- Customer Service
- Fair Housing Regulations
- Property Leasing
- Yardi
- Onesite
- Microsoft Outlook
- Problem-solving
- Time management
- Payment processing
- Property management
- Event planning
- Records and database administration
- Deposit accounting
- Property tours and inspections
- Multitasking and organization
Accomplishments
Since beginning my role in August 2024, delinquency was consistently high, reaching over half a million dollars at month end. From February 2025 onward, monthly delinquency remained at $104,695 or higher. Through consistent follow-up, improved collection processes, and stronger resident communication, delinquency has been significantly reduced. By the end of August 2025, delinquency was brought down to $26,221.
During this same period, overall rent collection improved notably—from 82.28% in January 2025 to 95.86% in August 2025. This reflects a substantial increase in operational efficiency and financial performance for the community.
Timeline
Assistant Community Manager
RPM Living
06.2024 - Current
Leasing Consultant
Paseo At Bee Cave
05.2022 - 06.2024
Leasing Consultant
Estates at Bee Cave
07.2020 - 05.2022
High School Diploma -
Lake Travis