Summary
Overview
Work History
Education
Skills
Websites
Timeline
BusinessAnalyst

Morgana Rhinehart

Nashville,TN

Summary

I have 9+ years of customer service related experience, including supervision experience, sales, cleaning, entertainment, and creatively lead experience. I am kind, detail-oriented, warm, and hard-working.

Overview

11
11
years of professional experience

Work History

Tarot Reader

Reflective Witch
Nashville , Tn
01.2021 - Current
  • Creating online content for my tarot business using Instagram, Tik Tok, Facebook
  • Experience using Canva Pro
  • Tarot reading experience of 8+ years. 99.9% online and occasionally in person markets and private events
  • Customer service, email correspondence, billing, contracts
  • Years of experience going Live on different social media platforms doing tarot and also in private groups on Facebook
  • Spiritual guide work, spiritual counseling

Block Printer

Sister Nettle
Nashville , TN
12.2020 - Current
  • Block printing with ink and stamps
  • Creative accountability
  • Following specific designs and accurately creating big and small batch orders for custom clothing pieces
  • Shipping orders via Shopify (on phone and computer)
  • Picked orders and packed boxes.
  • Processed and restocked returns.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Uncovered and resolved errors with minimal oversight.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Shift Lead

Green Room Cleaners
Nashville , TN
05.2017 - 12.2020
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Supervised supplies in inventory and submitted reorder requests.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Evaluated employee performance and developed improvement plans.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

Customer Service Cashier

Whole Foods Market Inc
Franklin , TN
01.2016 - 02.2018
  • Operated cash register to process sales transactions, handle cash and make change.
  • Entered food and beverage orders into POS system.
  • Suggested and described items based on guest preferences.
  • Resolved customer complaints independently or with aid of supervisor.
  • Provided customers with information on specials and discount deals.
  • Counted till at beginning of shift to confirm correct starting total.
  • Maintained current knowledge of pre-check and cashiering procedures.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Women's Coordinator

TJ Maxx, TJX Companies
Franklin , TN
09.2013 - 12.2015
  • Assessed merchandise mix to continually broaden and improve assortments.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Mentored new sales associates to contribute to store's positive culture.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Homeschooled
Franklin, TN
05.2015

Skills

  • Flexible and Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-Motivated
  • Active Listening
  • Creative Design

Websites

Timeline

Tarot Reader

Reflective Witch
01.2021 - Current

Block Printer

Sister Nettle
12.2020 - Current

Shift Lead

Green Room Cleaners
05.2017 - 12.2020

Customer Service Cashier

Whole Foods Market Inc
01.2016 - 02.2018

Women's Coordinator

TJ Maxx, TJX Companies
09.2013 - 12.2015

High School Diploma -

Homeschooled

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Morgana Rhinehart