Morgana Tobias
Grants,NM
Summary
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
10
10
years of professional experience
Work History
Shift Lead Supervisor
Petro/TA
Grants, New Mexico
09.2024 - Current
- Delegated tasks to employees and monitored activities and task completion.
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Assigned tasks to employees based on their abilities, skill levels, and experience.
- Counted cash on hand at shift change and closing to determine shortages or overages.
- Resolved customer complaints efficiently by providing timely solutions or escalating the issue as needed.
Bartender
American Legion 60
Milan, New Mexico
03.2023 - 03.2025
- Provided drink suggestions to customers based on their preferences.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Planned and coordinated special events to boost customer numbers and profits.
Branch Manager
LendNation
Grants, New Mexico
01.2015 - 04.2023
- Conducted regular performance reviews for all employees in the branch.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Planned work schedules to maintain adequate staffing levels.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Resolved escalated customer complaints in a timely manner.
Education
Esthetician License - Esthetician
Aveda Institute
Albuquerque, NM11-2023
GED -
UNM
Grants, New Mexico05-2004
Skills
- Task delegation
- Cash management
- Regulatory compliance
- Customer service
- Employee supervision
- Shift scheduling
- Performance evaluation
- Effective communication
- Time management abilities
- Decision-making
- Multitasking Abilities
Timeline
Shift Lead Supervisor
Petro/TA
09.2024 - Current
Bartender
American Legion 60
03.2023 - 03.2025
Branch Manager
LendNation
01.2015 - 04.2023
Esthetician License - Esthetician
Aveda Institute
GED -
UNM