Morgan Brooke Bennett
Guthrie,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Starbucks
08.2022 - Current
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition initiatives.
- Coached Shift Supervisors how to maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Led weekly supervisor meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
Shift Supervisor/Assistant Store Manager
Starbucks Coffee Company
09.2021 - 08.2022
- Managing a team (3-8 baristas) delegating tasks and ensuring store operations are executed daily
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Training baristas/shift supervisors and ensuring the understanding of standards
- Creating a positive environment for both the partners and the customers.
- Ensured smooth operations during all hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Construction Inspector/Auditor (record Keeper)
VRX INC.
07.2018 - 03.2022
- Enhanced project efficiency by maintaining accurate records of all inspection activities and findings.
- Supported project completion within budget by tracking expenditures related to job site inspections.
- Contributed to a high rate of successful project completions by meticulously verifying adherence to approved plans and specifications.
- Made and submitted reports detailing finding and any actions taken.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Identified opportunities for cost savings through careful review of expense reports, contracts, and invoices.
Supervisor/Assistant Store Manager
Lidl US.
04.2017 - 04.2018
- Ensured product quality and cleanliness of the store
- Provided detailed, accurate documentation and reports to upper-level management
- Reconciled money and assigned registers to staff
- Responsible for stocking and displaying merchandise to increase sales
- Supervised, trained, and directed a team of 4 to 15 members, depending on the day
- Ordered products needed for the store
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- In charge of interviewing, hiring, and training
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
Server
Buffalo Wild Wings
10.2015 - 05.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Learned menu items, permanent and seasonal, and provided descriptions and suggestions to customers
- Took orders for food and beverages, wrote down and memorized the orders; entered information into POS
- Performed consistent check-ins with customers to ensure satisfaction and address any complaints quickly
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Effectively communicated any issues to management and kitchen staff to resolve properly.
Barista
Starbucks
10.2015 - 05.2017
- Communicated with coworkers and management to solve problems and improve quality and service
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Ensured that the store standards were met in terms of merchandising, stocking, rotating, and sorting products, along with cleanliness.
- Maintained a clean and organized workspace for optimal productivity and safety.
Server
Stables Café
08.2013 - 06.2015
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Sales Associate
Famous Footwear
10.2014 - 04.2015
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction..
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
No Degree - Organizational Leadership
ASU
Arizona05.2026
Skills
- Team Development
- Operations Management
- Work Planning and Prioritization
- Goals and Performance
- Problem-Solving
- Inventory Management
- Multitasking and Organization
Preferred Name
Brooke
Timeline
Store Manager
Starbucks
08.2022 - Current
Shift Supervisor/Assistant Store Manager
Starbucks Coffee Company
09.2021 - 08.2022
Construction Inspector/Auditor (record Keeper)
VRX INC.
07.2018 - 03.2022
Supervisor/Assistant Store Manager
Lidl US.
04.2017 - 04.2018
Server
Buffalo Wild Wings
10.2015 - 05.2017
Barista
Starbucks
10.2015 - 05.2017
Sales Associate
Famous Footwear
10.2014 - 04.2015
Server
Stables Café
08.2013 - 06.2015
No Degree - Organizational Leadership
ASU
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