Morgan Cooper
Ardmore,OK
Summary
Seasoned Health Insurance Agent provides clients with comprehensive coverage guidance. Formulates tailored solutions to unique protection requirements with attention to individual health factors. Tactful communicator translates complex coverage policies into comprehendible terms. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with over 12 Years experience with Customer Service Care / Representation
Overview
12
12
years of professional experience
4
4
Certifications
Work History
UM Administration Coordinator
Humana (Work @ Home)
02.2023 - 04.2024
- Provides non-clinical support for policies and procedures ensuring best and most appropriate treatment, care or services for members
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Served as liaison between clients or customers and internal departments to ensure timely resolution of inquiries or concerns.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Medicare Concierge Agent
BCBSRI (Blue Cross & Blue Shield of Rhode Island)
02.2023 - 02.2024
- Answer high volume of inbound calls and emails from members regarding their health insurance benefits.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Provided support during high-stress situations such as natural disasters or power outages, helping maintain order among members while coordinating necessary resources.
Licensed Life/Health Insurance Agent (Seasonal)
Randstad
09.2022 - 12.2022
- Handle inbound and outbound calls with prospects and use assumptive sales techniques to enroll them in one or more of client's insurance products.
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Used Federally Funded Marketplace (FFM) to process benefit transactions.
- Provided exceptional customer service, leading to numerous referrals and growing client base.
Member Service Representative- United Healthcare
Alorica (Work @ Home)
07.2021 - 09.2022
- Answer high volume of inbound calls and emails from members regarding their health insurance benefits.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Route Sales Representative
Frito-Lay (PepsiCo)
07.2019 - 06.2021
- Driving to assigned locations and merchandising products
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Effectively communicated product information with clients, demonstrating expertise in both features and benefits of offered items.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Boosted revenues by upselling and cross-selling products to new and established customers.
Store Manager
Genesco (Journeys) - Music City Mall
04.2018 - 06.2019
- Managed inventory, stocked, and handled customer service.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Store Manager
Al's Formal Wear - Music City Mall
04.2017 - 03.2019
- Managed inventory and customer service
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
Assistant Store Manager
7-11 Convenience Store
09.2016 - 04.2017
- Assisted with store operations and customer service
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Animal Care Specialist/Cashier
Petco Animal Supply Inc.
09.2008 - 02.2009
- Provided animal care and customer service.
- Performed regular maintenance on enclosure structures to ensure safe living environment for all animals at facility.
- Participated in ongoing professional development opportunities, staying current on best practices within animal care and management fields.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
Education
Certificate of Completion - Paralegal Mediation
Lakewood College (Online Course)
Lakewood, OH01.2013
Certificate of Completion - Office Administration
Los Angeles Job Corps Center
Los Angeles, CA01.2011
High school diploma or GED - General Studies
Leuzinger High School
Lawndale, CA06.2008
Certificate of Completion - Administration of Justice
Southern Regional Occupational Center
Los Angeles, CA01.2008
Skills
- Microsoft Suite (10 years)
- Type 45 Wpm (5 years)
- Office Administration (10 years)
- Insurance Sales
Certification
- TABC, 08/2017
- Food Handlers Certificate, 08/2017
- Driver's License
- Life/ Health Insurance Agent, 08/2022
- NPN: 20488372
- Resident License: 3002209819
- Life & Health Insurance License, 08/2026
- Insurance Producer License
Assessments
- Attention to detail, Proficient, 06/2021
- Sales skills, Proficient, 06/2021
Timeline
UM Administration Coordinator
Humana (Work @ Home)
02.2023 - 04.2024
Medicare Concierge Agent
BCBSRI (Blue Cross & Blue Shield of Rhode Island)
02.2023 - 02.2024
Licensed Life/Health Insurance Agent (Seasonal)
Randstad
09.2022 - 12.2022
Member Service Representative- United Healthcare
Alorica (Work @ Home)
07.2021 - 09.2022
Route Sales Representative
Frito-Lay (PepsiCo)
07.2019 - 06.2021
Store Manager
Genesco (Journeys) - Music City Mall
04.2018 - 06.2019
Store Manager
Al's Formal Wear - Music City Mall
04.2017 - 03.2019
Assistant Store Manager
7-11 Convenience Store
09.2016 - 04.2017
Animal Care Specialist/Cashier
Petco Animal Supply Inc.
09.2008 - 02.2009
Certificate of Completion - Paralegal Mediation
Lakewood College (Online Course)
Certificate of Completion - Office Administration
Los Angeles Job Corps Center
High school diploma or GED - General Studies
Leuzinger High School
Certificate of Completion - Administration of Justice
Southern Regional Occupational Center
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureCareer advancementPaid time offWork from home optionPersonal development programs401k matchAccomplishments
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
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