Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Ethridge

Houston

Summary

Motivated and agile leader with a track record of successful leadership and organizational prowess. Extensive experience providing top-tier personal and professional support to emerging teams. Skilled in managing operational tasks, fostering effective communication, and promoting team development in a positive and upbeat manner. Strong problem-solving abilities and adept at working efficiently under pressure in dynamic environments. Eager for new challenges and opportunities for professional growth.

Overview

7
7
years of professional experience

Work History

Floor Team Lead

Lush Fresh Handmade Cosmetics
08.2024 - Current
  • Improved team productivity by implementing efficient floor management strategies and delegating tasks effectively.
  • Optimized merchandise presentation through strategic visual merchandising techniques, resulting in increased sales figures.
  • Contributed to a positive store culture by exhibiting leadership qualities such as adaptability, empathy, and resilience while consistently maintaining a professional demeanor.
  • Aided in achieving monthly sales goals by motivating team members through recognition programs and incentives tied to performance metrics.
  • Assisted in the development of promotional strategies, coordinating in-store events and displays to attract new customers and increase sales volume.
  • Streamlined communication between departments, fostering a positive work environment and increasing overall efficiency.
  • Promoted an atmosphere of inclusivity within the team by encouraging respect for diverse perspectives while promoting collaboration and open communication.
  • Mentored new hires, providing guidance on company policies, procedures, and best practices for excellent customer service.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Assistant Manager Guest Experience

lululemon athletica
03.2022 - 05.2024
  • Led sales floor and overseeing day to day operational flow in a high traffic, fast paced environment
  • Led an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
  • Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to make it right for guests.
  • Partner with other managers to review business data and metrics, profit and loss to implement into effective planning processes such as quarterly business review, sales planning, and hiring strategy
  • Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock, destock, or minor visual merchandizing changes are accomplished.
  • Supported development and growth of the team through positive engagement, constructive feedback, equitable hiring practices and overall inclusive workspace.
  • Supported ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.
  • Supported Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance

Sales Team Leader

James Avery
02.2020 - 03.2022
  • Led scheduled floor daily with focus on sales and guest experience
  • Created weekly scheduling based on needs of the store as well as labor inclusive statistics
  • Monitored product sales trends and changes in retail sales to report back to Direct Manager
  • Prepared and reviewed supply order from the JAC warehouse, prepared orders for other in store items through the applicable purchasing channels
  • Coordinated regular associate training and seasonal associate training, delegating assignments to associates
  • Was fully trained to operate all service equipment and any related chemicals to complete in-store services and repairs on jewelry. Able to train staff to operate all service area equipment and small tools
  • Performed staging, setup, maintenance and replacement of display items using the visual merchandising guide parameters

Guest Lead

Altar'd State
01.2019 - 02.2020
  • Fostered guest focused environment within store and set goals daily for team to achieve
  • Maintained agile actions and quick thinking in a high paced sales environment
  • Helped to develop team building through the use of in the moment coaching and effective communication practices
  • Exercised implementing durable, investment, retention and motivation tactics to encourage team
  • Ensured effective business preparedness through overseeing the ordering of supplies and other store necessities
  • Assisted in the construction and maintenance of weekly merchandising and monthly window displays
  • Participated in in-store walkthroughs while communicating stores individual successes and areas for opportunity

Store Manager

The Daiquiri Lounge
06.2018 - 02.2020
  • Oversaw daily operations of store including open/close, schedule writing, labor and sales drivers
  • Coordinated in store events as well as oversaw all social media accounts for the store
  • Ordered and stocked all supplies needed for seamless daily business practice
  • Maintained atmosphere of the store and welcomed guests, handled all guest inquiries and resolutions

Education

Bachelor of Arts - Communication

University of Missouri Saint Louis
Saint Louis, MO
05.2016

Bachelor of Science - Management And Leadership

Capella University
Minneapolis, MN
12-2020

Associate of Arts - American Sign Language And Culture

The Community College of Baltimore County
Catonsville, MD
04-2023

Skills

  • Customer Service
  • Administrative Organization
  • Performance Monitoring
  • Strong Team Leadership
  • Community Engagement
  • Strong communication and interpersonal skills

Timeline

Floor Team Lead

Lush Fresh Handmade Cosmetics
08.2024 - Current

Assistant Manager Guest Experience

lululemon athletica
03.2022 - 05.2024

Sales Team Leader

James Avery
02.2020 - 03.2022

Guest Lead

Altar'd State
01.2019 - 02.2020

Store Manager

The Daiquiri Lounge
06.2018 - 02.2020

Bachelor of Arts - Communication

University of Missouri Saint Louis

Bachelor of Science - Management And Leadership

Capella University

Associate of Arts - American Sign Language And Culture

The Community College of Baltimore County

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