Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Morgan Kirby

Summary

Personable bartender/manager delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Host/Expo

Fiesta Cantina
09.2019 - 08.2020
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered phone calls to take orders, give information and document reservations.

Server/Bartender/Manager

Wings Etc. Inc.
10.2020 - 01.2024
  • Ordering food/liquor/supplies.
  • Scheduling for 30 employees.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Hartland High School
Hartland, MI
06.2022

Associates - Sales And Marketing Education

Washtenaw Community College
Ann Arbor, MI
12.2023

BBA - Marketing

University of Michigan - Flint
Flint, MI
05.2027

Skills

  • Order Delivery Practices
  • Guest Engagement
  • Staff Development
  • Schedule Preparation
  • Staff Management
  • Beverage Preparation
  • Inventory

Certification

ServSafe certification in bartending/serving and managing.

Timeline

Server/Bartender/Manager

Wings Etc. Inc.
10.2020 - 01.2024

Host/Expo

Fiesta Cantina
09.2019 - 08.2020

High School Diploma -

Hartland High School

Associates - Sales And Marketing Education

Washtenaw Community College

BBA - Marketing

University of Michigan - Flint

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Morgan Kirby