Morgan Krise
Clarksville,TN
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
8
8
years of professional experience
Work History
OPERATIONS MANAGER & CONTRACT, LICENSING, AND REGISTRATION
Northwestern Mutual
01.2024 - 10.2025
- Lead day-to-day operations of a 70-person team, driving initiatives that enhanced efficiency and productivity.
- Implemented a digital invoicing system, reducing payment processing time, and contributing to stronger vendor relationships through timely payments.
- Managed contracts, licensing, and registration processes for financial professionals, ensuring full compliance with state and federal regulations.
- Streamlined onboarding procedures significantly reduce ramp-up time and enhance new hire integration into the team.
STUDIO OPERATIONS MANAGER
Orangetheory Fitness
11.2020 - 11.2023
- Oversaw daily, weekly, and monthly reports, ensuring the business was operating at optimal levels.
- Provided strong leadership and created a motivating, positive environment for all staff and members.
- Handled all interviewing, hiring, and onboarding for all 14 studios in our region.
- Led the studio to reach over 600 members in less than six months.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
ASSISTANT MANAGER & SOCIAL MEDIA DELEGATE
Orangetheory Fitness
03.2020 - 11.2020
- Oversaw staff, members, operations, marketing, inventory, and brand continuity.
- Worked diligently to reconcile any inconveniences regarding customers, delivering amazing customer service to all 300 members coming through daily.
- Managed staff members’ productivity, making a minimum of 40 calls, selling memberships, and collecting a minimum of 4 new leads per shift.
- I ran the studio's social media accounts, handling Google reviews, and engaging and connecting with people through the studio's accounts.
SALES ASSOCIATE
Orangetheory Fitness
07.2017 - 03.2020
- Executed 40 to 100 daily cold calls, achieving top sales performance consistently.
- Enhanced customer satisfaction through effective communication and excellent customer service.
- Drove consistent revenue growth by achieving top sales performance on a monthly basis.
Education
BACHELOR OF SCIENCE - BUSINESS MARKETING & INNOVATION
The University of North Carolina
Charlotte, NC01.2020
Skills
- Proficient in Microsoft Office
- Performance reporting
- Data management
- Product management
- Logistics oversight
- Business administration
- Onboarding and orientation
- Customer relationship management (CRM)
- Organizational management
- Problem-solving
- Team leadership
Timeline
OPERATIONS MANAGER & CONTRACT, LICENSING, AND REGISTRATION
Northwestern Mutual
01.2024 - 10.2025
STUDIO OPERATIONS MANAGER
Orangetheory Fitness
11.2020 - 11.2023
ASSISTANT MANAGER & SOCIAL MEDIA DELEGATE
Orangetheory Fitness
03.2020 - 11.2020
SALES ASSOCIATE
Orangetheory Fitness
07.2017 - 03.2020
BACHELOR OF SCIENCE - BUSINESS MARKETING & INNOVATION
The University of North Carolina