Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated resale expertise, including competitive prices, using social media and spectacular customer service to meet goals.
Overview
18
18
years of professional experience
Work History
Manager
Family Business
02.2017 - Current
Increased team productivity by implementing streamlined processes and effective communication strategies.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Managed key accounts for increased customer satisfaction and loyalty.
Analyzed market trends and conducted competitor analysis to inform strategic decisions.
Mentored junior team members on best practices in account management, negotiation techniques, or other relevant skills.
Boosted sales performance by developing and implementing effective trade strategies.
Associate
Family Business
02.2006 - 02.2017
Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Led training sessions for new employees to ensure smooth integration into the company culture and workflow.