Morgann Henry
Tallahassee
Summary
Friendly and results-driven professional with a proven track record at Circle K, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and efficiently managing operations. Skilled in money handling and team motivation, consistently delivering exceptional experiences and fostering strong relationships with clients and coworkers. Considerate hard worker that perseveres.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Circle K
08.2023 - Current
- Supervised day-to-day operations to meet performance goals.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with coworkers.
- Monitored cash, gas, and product invoice records.
- Posted invoice records on Microsoft Excel and other computer programs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Wedding and Event Venue Assistant
Loblolly Rise Wedding and Event Venue
01.2021 - 08.2023
- Assisted in maintaining a clean and organized venue, promoting a positive atmosphere for guests.
- Resolved issues quickly as they arose during events.
- Set up table sets, refreshments, and activities by following event planograms.
- Communicated with photographers, florists, and caterers to ensure the event went as expected.
Prime Shopper, Cashier
Whole Foods Market Inc
02.2019 - 07.2020
- Maintained high ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage containers for delivery driver pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Customer Service Desk Lead
Walmart
03.2017 - 02.2019
- Enhanced customer satisfaction by efficiently resolving technical issues and providing excellent service.
- Conducted item returns for customers, while following Walmart guidelines.
- Followed state and federal regulations for sending money internationally through MoneyGram services.
Server
Ted's Montana Grill Inc.
11.2014 - 12.2016
- Developed strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly.
- Anticipated customer needs.
- Worked with a POS system to place orders and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated relationships with regular customers.
Education
Associate of Arts - Psychology
Columbia State Community College
Columbia, TN05-2020
Skills
- Customer service
- Money handling
- Positive attitude
- Team motivation
- Problem-solving
- Sales strategies
Timeline
Assistant Manager
Circle K
08.2023 - Current
Wedding and Event Venue Assistant
Loblolly Rise Wedding and Event Venue
01.2021 - 08.2023
Prime Shopper, Cashier
Whole Foods Market Inc
02.2019 - 07.2020
Customer Service Desk Lead
Walmart
03.2017 - 02.2019
Server
Ted's Montana Grill Inc.
11.2014 - 12.2016
Associate of Arts - Psychology
Columbia State Community College
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